PROception rLwCHBfG
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Anticipate and action client requirements in a professional manner and provide a consistent professional service at all times.
Job PurposeWe are seeking an experienced individual who has an extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Paddington flagship location.
Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers, and internal associates.
This amazing opportunity operates on a full-time contract working Mon-Fri 08:00-17:00/09:00-18:00 rotation, 40 hours per week.
The pay rate for this role is £14.06 per hour and you will receive 28 days annual leave, inclusive of bank holidays.
Responsibilities
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Responsibilities as per below, but not limited to:
Key Responsibilities
Provide a professional first impression, beyond client/visitor expectations
Ensure all visitors and guests experience the full customer journey
Be seen as a visible customer focused professional by being proactive and greet clients, guests and visitors where possible
Anticipate and action client requirements in a professional manner and provide a consistent professional service at all times
Engagement in Customer events and pop-ups organised by the client for the occupiers
Comprehensive knowledge and understanding of all the benefits and amenities that are available for the tenants
Actively promoting the benefits and amenities available for tenants
Keeping a track of the Essential items available in reception and ordering when necessary
Issue visitor passes using agreed sign in and out policies and procedures
Arranging travel for guests, clients or visitors as and when required using the black cab contact detail available in the reception manual
Ensuring that the standards of presentation set by the client are maintained.
Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team and following up until they are resolved.
Manage stock par levels of office stationery and supplies
Ensure the reception area is kept clean, tidy and well presented at all times
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
Provide administrative support if and when required.
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Is self-disciplined and can work independently using initiative
SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)
Holds a true passion for high standards of customer service delivery
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Consistently well presented in line with company/client standards
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
5 years of verifiable work history
Job Purpose
We are seeking an experienced individual who has an extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Paddington flagship location.
Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers, and internal associates.
This amazing opportunity operates on a full-time contract working Mon-Fri 08:00-17:00/09:00-18:00 rotation, 40 hours per week.
The pay rate for this role is £14.06 per hour and you will receive 28 days annual leave, inclusive of bank holidays.
Responsibilities
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Responsibilities as per below, but not limited to:
Key Responsibilities
Provide a professional first impression, beyond client/visitor expectations
Ensure all visitors and guests experience the full customer journey
Be seen as a visible customer focused professional by being proactive and greet clients, guests and visitors where possible
Anticipate and action client requirements in a professional manner and provide a consistent professional service at all times
Engagement in Customer events and pop-ups organised by the client for the occupiers
Comprehensive knowledge and understanding of all the benefits and amenities that are available for the tenants
Actively promoting the benefits and amenities available for tenants
Keeping a track of the Essential items available in reception and ordering when necessary
Issue visitor passes using agreed sign in and out policies and procedures
Arranging travel for guests, clients or visitors as and when required using the black cab contact detail available in the reception manual
Ensuring that the standards of presentation set by the client are maintained.
Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team and following up until they are resolved.
Manage stock par levels of office stationery and supplies
Ensure the reception area is kept clean, tidy and well presented at all times
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
Provide administrative support if and when required.
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Is self-disciplined and can work independently using initiative
SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)
Holds a true passion for high standards of customer service delivery
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Consistently well presented in line with company/client standards
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
5 years of verifiable work history
We are seeking an experienced individual who has an extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a prestigious Central London Paddington flagship location.
Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers, and internal associates.
This amazing opportunity operates on a full-time contract working Mon-Fri 08:00-17:00/09:00-18:00 rotation, 40 hours per week.
The pay rate for this role is £14.06 per hour and you will receive 28 days annual leave, inclusive of bank holidays.
Responsibilities
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Responsibilities as per below, but not limited to:
Key Responsibilities
Provide a professional first impression, beyond client/visitor expectations
Ensure all visitors and guests experience the full customer journey
Be seen as a visible customer focused professional by being proactive and greet clients, guests and visitors where possible
Anticipate and action client requirements in a professional manner and provide a consistent professional service at all times
Engagement in Customer events and pop-ups organised by the client for the occupiers
Comprehensive knowledge and understanding of all the benefits and amenities that are available for the tenants
Actively promoting the benefits and amenities available for tenants
Keeping a track of the Essential items available in reception and ordering when necessary
Issue visitor passes using agreed sign in and out policies and procedures
Arranging travel for guests, clients or visitors as and when required using the black cab contact detail available in the reception manual
Ensuring that the standards of presentation set by the client are maintained.
Observing and logging any safety/maintenance/cleaning issues, reporting them to the appropriate team and following up until they are resolved.
Manage stock par levels of office stationery and supplies
Ensure the reception area is kept clean, tidy and well presented at all times
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
Provide administrative support if and when required.
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Is self-disciplined and can work independently using initiative
SIA Licensed (and, if unlicensed, you will be required to undertake SIA training which is organised through the company)
Holds a true passion for high standards of customer service delivery
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Consistently well presented in line with company/client standards
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
5 years of verifiable work history
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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