Support Services Team Leader inDorking inDorking PUBLISHED SAT 23 DEC 2023

We have a great opportunity for a permanent role of Support Services Team Leader to join our team based in Dorking Community Hospital. £25,344.67 per annum full-time working 08:00 - 16:00/07:00 - 15:00 Mon - Fri, 37.5 hours per week A full clean driving license will be required and a DBS check. A van and fuel will be provided. About the role As a Support Services Team Leader, you will supervise and support a team of Frontline FM colleagues within a dedicated patch of properties. The role will involve completing rota's and ensuring that administrative duties are carried out. You may also be involved in the recruitment of Frontline Colleague's, as well as liaising with your customers, tenants, contractors. Some of your time will consist of planning and allocating work and checking that all duties have been carried out correctly and to the required standard. You will manage your own time, splitting your time between each of the properties within your patch of colleagues and working from home. Ensuring that you are on hand and there to support our colleagues and customers where required. This is a varied role, which requires someone with a background of supervising colleagues, ideally within a Facilities Management role. Key Responsibilities

Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits

Undertake the rostering of staff and ensure all absences are appropriately covered

Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals

Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements

Manage a delegated budget

Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance

Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate

Creating and managing purchase orders and timesheets

We also offer; 27 days holiday not including bank holidays, access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, training and development opportunities and NHS discounts. To be considered for this role you will have:

Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience

Working knowledge of Health and Safety requirements

Experience of managing or supervising a team

Strong customer service skills

Strong administrative skills

Educated to NVQ2 level equivalent knowledge or experience

Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!

As a Support Services Team Leader, you will ensure the delivery of FM Support Services within NHS Property Services premises. Through day to day supervision of Support Services staff, you will ensure the provision of a high quality, cost effective service which reflects customer needs and operates as an effective commercial business unit.

Ensure the delivery of FM Support Services within NHS Property Services premises at the prescribed times, in line with policies and procedures through the provision of support to the Support Services Team.