Call Handler inDerby inDerby PUBLISHED 13 SEP 2024

An exciting opportunity has arisen within the Diabetic eye screening team based at Florence Nightingale Community Hospital. We are looking to recruit an enthusiastic and motivated individual to join our dedicated admin team. The successful candidate will have administrative, reception, customer service or call centre experience. They should also have excellent telephone & interpersonal skills with a commitment to customer/patient care and a flexible approach to working.

This role has lots of job satisfaction on a daily basis as you’ll be helping patients and their families with their requirements and providing administration support in their on-going healthcare. If you are a committed and dedicated person who has an ambition to make a difference then this is the job for you.

As a Call handler your main responsibilities will be mainly be answering the telephone to book or re-arrange patients appointments and general office duties to ensure the smooth running of our service. There will also be some reception duties as part of this role.

Duties will be varied and will include inputting data on to Trust computer systems, reception cover as well as other clerical duties required to support the efficient and effective running of the department. Full training will be provided.

This is a part-time 28.5 hours per week, worked over five days; Monday, Tuesday, between the hours of 09:00-17.00 and Wed, Thur, Fri between the hours of 12:30pm - 5pm. The successful post holder will be expected to cover colleagues in times of sickness and annual leave.


Closing date of applications: 19th September 2024



Interview date: 3 October 2024


As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.


In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
  
  

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
  
  

For further details / informal visits contact: Name: Sharon Anduiza Job title: Team leader Email address: Telephone number: