Band 5 Patient Experience Officer inBirmingham inBirmingham PUBLISHED 26 DEC 2023
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*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
University Hospital Birmingham (UHB) NHS Foundation Trust is an incredibly rewarding place to work and recognised as one of the leading NHS Trusts in the UK.
With more than 24,000 members of staff, we are committed to the development, health and well-being of our people. As a Trust, our focus is on the care and support we give to our patients their families and our communities. To do this, we continually seek to understand the experiences of our patients, carers and relatives.
To ensure we continue to deliver on this we are looking to recruit a Patient Experience Officer, with the opportunity to make a real difference to patients their families and the wider community.
Your role is essential in understanding patient experience data from a variety of local and national sources to help identify trends, strengths and opportunities for improvement.
Reporting to the Patient Experience / Carer Support Services Manager, you will play a pivotal role in supporting your team and colleagues across the organisation to both capture and understand experiences of care.
In return you'll receive:
* Generous NHS pension
* Job security
* Childcare vouchers
* Wide range of LGBT+ initiatives and staff networks
* Health service discounts and online benefits
* 27 days' leave, plus bank holidays (rising to 29 after 5 years' service and 33 after 10 years)
* Training and development opportunities
You will work closely with the Patient Experience Manager to plan and prioritise workloads of the team. You will have a can-do attitude, strong interpersonal skills, be curious in your approach and will continually seek to amplify the patient voice and drive changes in experience of care at UHB.
Your role is essential in understanding patient experience data from a variety of local and national survey sources to help identify trends, strengths and opportunities for improvement.
You, as the successful candidate, will have strong communication skills to work with both patients, families to creating accounts of their experiences together with volunteers, and a wide range of staff groups both internally and externally. Training would be provided on use of open shot video editor, experience of recording video clips is desirable, but not essential.
You will be based at the Queen Elizabeth Hospital and will be required to travel across all four UHB hospital sites to support the delivery of the role.
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
University Hospital Birmingham (UHB) NHS Foundation Trust is an incredibly rewarding place to work and recognised as one of the leading NHS Trusts in the UK.
With more than 24,000 members of staff, we are committed to the development, health and well-being of our people. As a Trust, our focus is on the care and support we give to our patients their families and our communities. To do this, we continually seek to understand the experiences of our patients, carers and relatives.
To ensure we continue to deliver on this we are looking to recruit a Patient Experience Officer, with the opportunity to make a real difference to patients their families and the wider community.
Your role is essential in understanding patient experience data from a variety of local and national sources to help identify trends, strengths and opportunities for improvement.
Reporting to the Patient Experience / Carer Support Services Manager, you will play a pivotal role in supporting your team and colleagues across the organisation to both capture and understand experiences of care.
In return you'll receive:
* Generous NHS pension
* Job security
* Childcare vouchers
* Wide range of LGBT+ initiatives and staff networks
* Health service discounts and online benefits
* 27 days' leave, plus bank holidays (rising to 29 after 5 years' service and 33 after 10 years)
* Training and development opportunities
You will work closely with the Patient Experience Manager to plan and prioritise workloads of the team. You will have a can-do attitude, strong interpersonal skills, be curious in your approach and will continually seek to amplify the patient voice and drive changes in experience of care at UHB.
Your role is essential in understanding patient experience data from a variety of local and national survey sources to help identify trends, strengths and opportunities for improvement.
You, as the successful candidate, will have strong communication skills to work with both patients, families to creating accounts of their experiences together with volunteers, and a wide range of staff groups both internally and externally. Training would be provided on use of open shot video editor, experience of recording video clips is desirable, but not essential.
You will be based at the Queen Elizabeth Hospital and will be required to travel across all four UHB hospital sites to support the delivery of the role.
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