Community Administrative Support Assistant inManchester inManchester PUBLISHED 1 MAY 2024

The post holder will be responsible for providing effective and efficient clerical and administrative support to either a team of healthcare professionals. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems. The post holder will often be the first point of contact and a focal point for the services requiring clear communication and liaison skills. They will work alongside the Health Managers and need to be able to use their own initiative and prioritise tasks.

The post holder will be required to work as part of a team at a community base and provide cross cover during periods of staff absence.

Planning and organisational tasks/duties

To use a variety of software packages such as Microsoft Word, Outlook, Powerpoint, Excel etc to produce correspondence and maintain presentations, records, spreadsheets and databases. Also local clinical recording systems e.g. EMIS.

To devise and maintain office systems.

To collate data for performance reporting as required.

To attend meetings, and taking notes and recording actions and keeping notes.

To liaise with staff in other services and with external contacts.

To sort and distribute incoming post and organise and send outgoing post

To organise, store and archive paperwork, documents and computer- based information

To photocopy and print various documents


Patient/client user related tasks/duties


Deal with telephone communications and type letters with a potentially distressing or emotional content.

Participate in service development projects supporting staff surveys or audits as necessary.

Provide non-clinical advice and information to patients/clients/relatives; exercising judgement when dealing with patient enquiries, analysing and resolving problems at source.

Participating in the referral process and note taking , input to EMIS and liaising with clinicians.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Susan Brandwood Job title: Personal Assistant Email address: Telephone number: