£22,369.35 per annum, plus a competitive bonus.
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NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence, and Private Client services.
Location: Cardiff, with potential for hybrid working
Hours:
37.5 Hours working between 08:00-18:00 Monday to Friday and one Saturday per month working 09:00-15:00.
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, target-driven environment? If so, NewLaw is looking for you!
We are on the hunt for a dynamic Claims Handler to be the first point of contact for our clients, helping them navigate the aftermath of accidents and incidents with professionalism and empathy. In this role, you will gather comprehensive details of accidents or incidents, understand any consequential losses, and sign clients for NewLaw to act on their behalf. Your ability to offer appropriate solutions, guidance, and support will be crucial in delivering a consistent, first-class service to all our clients.
We seek individuals with a professional work attitude, strong problem-solving skills, and effective interpersonal abilities. You should be adept at managing your own time and working under pressure with a 'can do' attitude. A willingness to learn, adapt, and develop is crucial, as is the ability to work on your own initiative. Your ability to empathize with clients will ensure you provide the compassionate support they need during challenging times.
Join NewLaw as a New Claims Handler and enjoy outstanding benefits....
Salary:
£22,369.35 per annum, plus a competitive bonus.
Annual Leave:
24 days, rising to 26 with length of service, plus public holidays and an extra day off for your birthday!
Pension:
3% employer contributions.
Financial Benefits:
Save-as-you-earn scheme, employee referral scheme (£1,000 per successful referral), free life assurance, and access to our Benefits App offering unlimited retailer discounts and cashback deals.
Lifestyle & Wellbeing Benefits:
Discounted & flexible gym memberships, eye care vouchers, cycle-to-work scheme, and a 24/7 Employee Assistance Programme with an NHS-approved mental well-being mobile app.
Motoring Benefits:
Access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs, and discounts on weekend vehicle hire and van hire.
Wagestream:
A financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on your shopping.
About You
- Great interpersonal skills: Able to demonstrate empathy and support to clients while delivering excellent service.
- Effective time management and organizational skills.
- Previous experience: Working in a contact centre environment is desirable but not essential.
- Good written and verbal communication skills.
- Attention to detail and accuracy.
About Us
NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence, and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since our establishment in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, and fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
Location:
Cardiff, with potential for hybrid working
Hours:
37.5 Hours working between 08:00-18:00 Monday to Friday and one Saturday per month working 09:00-15:00.
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, target-driven environment? If so, NewLaw is looking for you!
We are on the hunt for a dynamic Claims Handler to be the first point of contact for our clients, helping them navigate the aftermath of accidents and incidents with professionalism and empathy. In this role, you will gather comprehensive details of accidents or incidents, understand any consequential losses, and sign clients for NewLaw to act on their behalf. Your ability to offer appropriate solutions, guidance, and support will be crucial in delivering a consistent, first-class service to all our clients.
We seek individuals with a professional work attitude, strong problem-solving skills, and effective interpersonal abilities. You should be adept at managing your own time and working under pressure with a 'can do' attitude. A willingness to learn, adapt, and develop is crucial, as is the ability to work on your own initiative. Your ability to empathize with clients will ensure you provide the compassionate support they need during challenging times.
Join NewLaw as a New Claims Handler and enjoy outstanding benefits....
Salary:
£22,369.35 per annum, plus a competitive bonus.
Annual Leave:
24 days, rising to 26 with length of service, plus public holidays and an extra day off for your birthday!
Pension:
3% employer contributions.
Financial Benefits:
Save-as-you-earn scheme, employee referral scheme (£1,000 per successful referral), free life assurance, and access to our Benefits App offering unlimited retailer discounts and cashback deals.
Lifestyle & Wellbeing Benefits:
Discounted & flexible gym memberships, eye care vouchers, cycle-to-work scheme, and a 24/7 Employee Assistance Programme with an NHS-approved mental well-being mobile app.
Motoring Benefits:
Access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs, and discounts on weekend vehicle hire and van hire.
Wagestream:
A financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on your shopping.
About You
About Us
NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence, and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since our establishment in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, and fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
Cardiff, with potential for hybrid working
Hours:
37.5 Hours working between 08:00-18:00 Monday to Friday and one Saturday per month working 09:00-15:00.
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, target-driven environment? If so, NewLaw is looking for you!
We are on the hunt for a dynamic Claims Handler to be the first point of contact for our clients, helping them navigate the aftermath of accidents and incidents with professionalism and empathy. In this role, you will gather comprehensive details of accidents or incidents, understand any consequential losses, and sign clients for NewLaw to act on their behalf. Your ability to offer appropriate solutions, guidance, and support will be crucial in delivering a consistent, first-class service to all our clients.
We seek individuals with a professional work attitude, strong problem-solving skills, and effective interpersonal abilities. You should be adept at managing your own time and working under pressure with a 'can do' attitude. A willingness to learn, adapt, and develop is crucial, as is the ability to work on your own initiative. Your ability to empathize with clients will ensure you provide the compassionate support they need during challenging times.
Join NewLaw as a New Claims Handler and enjoy outstanding benefits....
Salary:
£22,369.35 per annum, plus a competitive bonus.
Annual Leave:
24 days, rising to 26 with length of service, plus public holidays and an extra day off for your birthday!
Pension:
3% employer contributions.
Financial Benefits:
Save-as-you-earn scheme, employee referral scheme (£1,000 per successful referral), free life assurance, and access to our Benefits App offering unlimited retailer discounts and cashback deals.
Lifestyle & Wellbeing Benefits:
Discounted & flexible gym memberships, eye care vouchers, cycle-to-work scheme, and a 24/7 Employee Assistance Programme with an NHS-approved mental well-being mobile app.
Motoring Benefits:
Access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs, and discounts on weekend vehicle hire and van hire.
Wagestream:
A financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on your shopping.
About You
- Great interpersonal skills: Able to demonstrate empathy and support to clients while delivering excellent service.
- Effective time management and organizational skills.
- Previous experience: Working in a contact centre environment is desirable but not essential.
- Good written and verbal communication skills.
- Attention to detail and accuracy.
About Us
NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence, and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since our establishment in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, and fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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inCardiff
51.483699798583984 -3.168100118637085 Cardiff, Wales, United Kingdom 
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