Business Support Assistant inGlasgow inGlasgow PUBLISHED 1 MAY 2024

Reporting to the Business Support Officer, this role provides confidential and professional administrative support to the Business Support and Learning & Development functions.  

The post holder will be responsible for delivering an effective and efficient reception service, acting as first point of contact for incoming enquires from a wide range of stakeholders, and for providing administrative support to the Learning & Development team. 

Responsibilities

• Provide confidential and professional administrative support to the Business Support and Learning & Development functions
• Ensure the Head Office is well-equipped
• Undertake reception duties, welcoming and directing visitors
• Handle general enquiries to the organisation received in person, and via email and telephone
• Act as the first point of contact for the organisation by answering calls and helping with queries from the public, staff, and professional bodies
• Record complaints and input to the complaints database
• Act as the point of contact for the Learning & Development team, managing the L&D shared inbox and liaising with staff and internal/external trainers
• Manage training events, statistics and staff records/qualifications on iTrent
• Assist in the preparation of reports with accuracy and efficiency
• Support the completion of funded training applications, evaluation and feedback
• Ensure all daily, weekly, and monthly Head Office Health & Safety checks are undertaken and signed off
• Act as Fire Warden and First Aid Appointed Person
• Coordinate office cleaning activities at Head Office
• Update staff lists on a monthly basis and as required
• Provide support for maintenance issues at services
• Arrange quotes for new work and renewals at Head Office
• Collate meter readings from services and submit them to utilities company
• Ensure all records are stored and retained in line with audit and GDPR requirements
• Undertake other administration tasks as required

Qualifications

Essential requirements for the role

• Experience of general office practices, procedures and systems including MS Office (Word, Excel, PowerPoint, Outlook, SharePoint) and Adobe Acrobat
• Knowledge of records management including record retention and GDPR legislation
• Excellent verbal and written communication skills with good attention to detail
• Able to work effectively in a team or autonomously as required
• Able to maintain confidentiality of sensitive information
• Can work to multiple deadlines and handle multiple projects simultaneously

Desirable requirements for the role

• Minimum of SVQ Business Administration or equivalent qualification
• Experience of working in third/charity or public sector
• Experience of working within Corporate/Business Services
• Customer service experience

What’s in it for You?

We value our staff very highly. Alongside competitive terms and conditions you’ll enjoy numerous benefits, including:

• Access to our benefits scheme - Mungo Money where you can enjoy; Supermarket Discounts, Fuel Savings, Cinema & Restaurant Discounts, Savings on Your Next Family Holiday, Reduced Gym Membership Costs and access to our Cycle to Work Scheme
• Credit Union
• Workplace Pension
• Extensive Training and Development opportunities
• Employee Assistance Programme

Learn More About The Mungo Foundation 

Our organisation was established in the mid-70s with the goal of providing outstanding social care for individuals with diverse support needs. We're dedicated to placing the people we support at the forefront of everything we do and providing customised care that suits their specific needs. Our core values of Life, Justice, and Community drive us to make a positive impact on people's lives.  

Our Values

Life:

People are at the heart of all we do.

Justice:

We advocate for those who are vulnerable or marginalised. We enable them to use their voice.

Community:

We create safe places for a sense of belonging and happiness.