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Practice ManagerinPlymouthinPlymouthPUBLISHED MON 18 DEC 2023

£50,000 to £60,000 a year Depending on experience  PERMANENT 

Fuller and Forbes PartnershipFollow Fuller and Forbes Partnership

The main duties of the role are provided above. For more information please see the attached job description.

We have an exciting opportunity for an accomplished Practice Manager to join and lead our large multidisciplinary team. Mayflower Medical Group has recently been acquired by the Fuller & Forbes Partnership, following a period of transition we are looking for an experienced practice manager to implement effciencies and changes in order to ensure the smooth running of the practices.

You will be highly motivated, well organised, and able to demonstrate exceptional operational skills with a detailed understanding of all areas of general practice.

You will also be able to demonstrate financial acumen based on a thorough understanding of general practice contracting and funding mechanisms.

In addition, your attention to detail will be matched by your strategic understanding of the wider health and social care environment.

Leadership and Governance

  • Provide leadership, guidance and problem solving to the whole Practice team
  • Lead on primary care governance, ensuring contractual, regulatory, legislative requirements and other relevant standards are fully met
  • Act as CQC Registered Manager and oversee the organisation's assurance framework
  • Lead the Senior Management Team and ensure the Practice maintains a compliant Clinical Reference Group and Clinical Supervision Group

Strategy and Operational Delivery

  • Accountable for the operational delivery and attainment of all contractual requirements including the APMS Contract
  • Lead on developing and implementing the organisation's strategies, business plan and Practice development plan.
  • Responsible for the overall day-to-day administration and operations of the Practice
  • Achieve high standards of operational delivery across the whole non-clinical team, with attention to systems, protocols and procedures that improve efficiency and effectiveness
  • Work with the Medical Director and Lead Nurse to support high quality and efficient delivery of clinical care
  • Ensure the Practice has a robust recruitment, training, and wellbeing program for all staff members
  • Develop and implement an internal and external communications plan
  • Lead on Patient Participation in the affairs of the Practice
  • Ensure the Practice meets key performance targets and ensure financial targets are met and efficiencies are maintained
  • Other duties commensurate with the role


Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you describe your experience in leading a multidisciplinary team? What strategies have you found effective in motivating diverse groups?
2. How do you approach problem-solving within a healthcare setting, especially when dealing with team challenges or conflicts?
3. What methods do you employ to ensure that staff is up to date with contractual, regulatory, and legislative requirements?
4. As a CQC Registered Manager, how would you ensure compliance with relevant standards within the practice? Can you provide an example from your past experience?
5. What is your experience with APMS Contracts, and what strategies have you employed to ensure compliance with their requirements?
See all questions
1. Can you describe your experience in leading a multidisciplinary team? What strategies have you found effective in motivating diverse groups?
2. How do you approach problem-solving within a healthcare setting, especially when dealing with team challenges or conflicts?
3. What methods do you employ to ensure that staff is up to date with contractual, regulatory, and legislative requirements?
4. As a CQC Registered Manager, how would you ensure compliance with relevant standards within the practice? Can you provide an example from your past experience?
5. What is your experience with APMS Contracts, and what strategies have you employed to ensure compliance with their requirements?
Useful skills for a Practice Manager:
To work as a Practice Manager in the UK, particularly in healthcare settings such as GP practices or dental practices, you would need a combination of educational qualifications, experience, and a variety of essential skills. Here are the key skills and attributes that are typically required:
1. Leadership and Management Skills
- Ability to lead and motivate a team.
- Experience in managing and developing staff.
- Conflict resolution and negotiation skills.
2. Organisational Skills
- Strong ability to multitask and prioritize effectively.
- Excellent time management to handle various responsibilities.
3. Financial Acumen
- Budget management and financial planning skills.
- Understanding of financial reporting and performance analysis.
- Knowledge of NHS funding and reimbursement processes, if applicable.
4. Communication Skills
- Strong written and verbal communication skills to interact with staff, patients, and external stakeholders.
- Ability to provide clear and effective information to diverse audiences.
5. Knowledge of Healthcare Regulations
- Understanding of relevant legislation and policies in healthcare, including CQC regulations (for England) and data protection laws (GDPR).
- Awareness of best practices in patient care and safety protocols.
6. IT and Administrative Skills
- Proficient in using healthcare management software and general IT applications.
- Ability to manage patient records, appointment systems, and billing processes.
7. Customer Service Skills
- Strong focus on patient satisfaction and experience.
- Ability to handle complaints and resolve issues effectively.
8. Analytical Skills
- Capability to analyze data to inform practice decisions and improvements.
- Skills in performance monitoring and quality assurance.
9. Human Resource Management
- Recruitment, training, and development of personnel.
- Knowledge of employment law and HR practices.
10. Project Management Skills
- Ability to oversee projects, implement changes, and manage progress.
- Skills in strategic planning and operational management.
Educational Background and Experience
- A degree in management, health administration, or a related field is often preferred.
- Relevant experience in healthcare settings (administrative or managerial roles) is highly beneficial.
- Professional development and any relevant certification in practice management can enhance employability.
Continuous Professional Development
- Keeping up with trends and regulations in healthcare management through courses, workshops, and professional associations (e.g., managing change, leadership training).
 


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