Royal Lancaster London rbTeKe5k
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Joining Our Independently Owned And 5-star Service Hotel As a Receptionist (Guest Service Agent), You Will Help Build a Supportive And Social Place, Where We Can All Be At Our Best While Receiving The Following Happiness Perks.
#JoinOurHappinessAre you the type of person that gets out of bed on the right side every day? If so, we'd like you to come and join our happiness as a Receptionist (Guest Service Agent)!
Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
As a "We Always Care" employer", you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!
Joining Our Independently Owned And 5-star Service Hotel As a Receptionist (Guest Service Agent), You Will Help Build a Supportive And Social Place, Where We Can All Be At Our Best While Receiving The Following Happiness Perks
Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
Employees and Friends & Family rates across our sister properties
Complimentary meals on duty
Uniform provided and laundered complimentary
Refer a friend bonus
Cycle to work & workplace pension schemes
Annual season ticket loan
Workplace pension schemes
Employee recognition schemes and Social Committee events including gala dinners and much more!
As a Receptionist (Guest Services Agent), you will be providing a friendly and efficient welcome in a 'world class' manner, helping guests with queries relating to their stay and creating an environment where the guest is put first. You will rely on your previous experience working with Opera to check in/out guest and have the ability to resolve any complaints.
In your role it is essential to have a positive, 'can do' attitude and a drive to excel, ensuring that you promote the hotel's services.
Key Duties And Responsibilities
- To provide a friendly and efficient welcome using guest names and information provided by a property management system
- Role model's warm and open behaviour as a standard at all times
- Use various computer systems
- Up-sell room types at every available opportunity to achieve the departmental up-selling goal
- To be fully aware of all VIP's, care guests, and long stay guests arriving, residing or departing the hotel on any given day
- To promote the services in the Hotel and actively sell food and beverage outlets
- Strictly adhere to the departmental service standards
- Maintain a positive attitude at all times with customers and colleagues alike
- Ensure each guest leaves the hotel happy, utilizing service recovery where necessary
#JoinOurHappiness
All applicants must be legally eligible to work in the UK
#JoinOurHappiness
Are you the type of person that gets out of bed on the right side every day? If so, we'd like you to come and join our happiness as a Receptionist (Guest Service Agent)!
Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
As a "We Always Care" employer", you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!
Joining Our Independently Owned And 5-star Service Hotel As a Receptionist (Guest Service Agent), You Will Help Build a Supportive And Social Place, Where We Can All Be At Our Best While Receiving The Following Happiness Perks
Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
Employees and Friends & Family rates across our sister properties
Complimentary meals on duty
Uniform provided and laundered complimentary
Refer a friend bonus
Cycle to work & workplace pension schemes
Annual season ticket loan
Workplace pension schemes
Employee recognition schemes and Social Committee events including gala dinners and much more!
As a Receptionist (Guest Services Agent), you will be providing a friendly and efficient welcome in a 'world class' manner, helping guests with queries relating to their stay and creating an environment where the guest is put first. You will rely on your previous experience working with Opera to check in/out guest and have the ability to resolve any complaints.
In your role it is essential to have a positive, 'can do' attitude and a drive to excel, ensuring that you promote the hotel's services.
Key Duties And Responsibilities
#JoinOurHappiness
All applicants must be legally eligible to work in the UK
Are you the type of person that gets out of bed on the right side every day? If so, we'd like you to come and join our happiness as a Receptionist (Guest Service Agent)!
Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
As a "We Always Care" employer", you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!
Joining Our Independently Owned And 5-star Service Hotel As a Receptionist (Guest Service Agent), You Will Help Build a Supportive And Social Place, Where We Can All Be At Our Best While Receiving The Following Happiness Perks
Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
Employees and Friends & Family rates across our sister properties
Complimentary meals on duty
Uniform provided and laundered complimentary
Refer a friend bonus
Cycle to work & workplace pension schemes
Annual season ticket loan
Workplace pension schemes
Employee recognition schemes and Social Committee events including gala dinners and much more!
As a Receptionist (Guest Services Agent), you will be providing a friendly and efficient welcome in a 'world class' manner, helping guests with queries relating to their stay and creating an environment where the guest is put first. You will rely on your previous experience working with Opera to check in/out guest and have the ability to resolve any complaints.
In your role it is essential to have a positive, 'can do' attitude and a drive to excel, ensuring that you promote the hotel's services.
Key Duties And Responsibilities
- To provide a friendly and efficient welcome using guest names and information provided by a property management system
- Role model's warm and open behaviour as a standard at all times
- Use various computer systems
- Up-sell room types at every available opportunity to achieve the departmental up-selling goal
- To be fully aware of all VIP's, care guests, and long stay guests arriving, residing or departing the hotel on any given day
- To promote the services in the Hotel and actively sell food and beverage outlets
- Strictly adhere to the departmental service standards
- Maintain a positive attitude at all times with customers and colleagues alike
- Ensure each guest leaves the hotel happy, utilizing service recovery where necessary
#JoinOurHappiness
All applicants must be legally eligible to work in the UK
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Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
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- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
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Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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