Patient Service Advisor inManchester inManchester PUBLISHED 5 DEC 2023
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The following are the core responsibilities of a Patient Service Advisor. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on EMIS WEB
g. Photocopy documentation as required
h. Input data into patients healthcare records as necessary
i. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the Patient Service Advisor may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails and correspondence as necessary
d. Scan patient related documentation and attach scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Order and monitor stationery supplies
h. Produce, maintain and participate in the Patient Service Advisor rota for lunch and out of hours cover
h. Identify and provide team training where required
i. Support the practice manager with all Patient Participation Group related matters
k. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
We are looking to recruit a Patient Service Advisor to join our growing, friendly and busy team based at our site in Moss Side Health Centre.
This is an excellent opportunity for enthusiastic, driven individuals who want to work and develop their skills in an interesting and exciting healthcare environment, where no two days are the same. We are building a strong, supportive team, and we would welcome applications from a range of professional backgrounds and experiences.
You will need to have excellent organisational skills, excellent communication skills, and be able to work under pressure and adapt quickly to an ever-changing environment.
You will be friendly, approachable and attentive to queries from patients, service users, and other service providers. You will have some experience of working in a customer service-focused environment.
You should be IT-literate and willing to learn new skills and approaches. Successful candidates will go through a comprehensive induction process and be offered a rigorous on-the-job training package.
Hours of work will be Monday to Friday, 08:00am - 12:00pm.You will also need to be flexible to cover colleague absence.
The following are the core responsibilities of a Patient Service Advisor. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on EMIS WEB
g. Photocopy documentation as required
h. Input data into patients healthcare records as necessary
i. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the Patient Service Advisor may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails and correspondence as necessary
d. Scan patient related documentation and attach scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Order and monitor stationery supplies
h. Produce, maintain and participate in the Patient Service Advisor rota for lunch and out of hours cover
h. Identify and provide team training where required
i. Support the practice manager with all Patient Participation Group related matters
k. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
We are looking to recruit a Patient Service Advisor to join our growing, friendly and busy team based at our site in Moss Side Health Centre.
This is an excellent opportunity for enthusiastic, driven individuals who want to work and develop their skills in an interesting and exciting healthcare environment, where no two days are the same. We are building a strong, supportive team, and we would welcome applications from a range of professional backgrounds and experiences.
You will need to have excellent organisational skills, excellent communication skills, and be able to work under pressure and adapt quickly to an ever-changing environment.
You will be friendly, approachable and attentive to queries from patients, service users, and other service providers. You will have some experience of working in a customer service-focused environment.
You should be IT-literate and willing to learn new skills and approaches. Successful candidates will go through a comprehensive induction process and be offered a rigorous on-the-job training package.
Hours of work will be Monday to Friday, 08:00am - 12:00pm.You will also need to be flexible to cover colleague absence.
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