Patient Pathway Co-Ordinator - Orthotics inMilton Keynes inMilton Keynes PUBLISHED 17 DEC 2023

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff
• Support the Operational Manager in maximising the best use of clinical and non-clinical resources, managing/supervising junior members of the administration team
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
• Proactively manage patient pathways in line with Trust and NHS RTT 18 week standards so that all patients receive a high standard of service delivery
• Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines.

Please refer to the Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Patient Pathway Co-ordinator

Department - Orthotics

Band 4 £26,530 - £29,114 Per annum

Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working

The Patient Pathway Co-Ordinator - Orthotics role is an exciting opportunity to gain a myriad of experience in administrative duties within the NHS.

You can expect the opportunity to get involved in supporting the Orthotic clinical service, which provides stock and bespoke appliances to patients in an outpatient setting. The Patient Pathway Co-Ordinator will also liaise with key stakeholders to maintain Orthotic stock in areas such as the Fracture Clinic, community Neuro-Rehab units and Wards across the Trust.

You will be based in an open plan office environment with other Therapy Administrators. The post holder will work closely with a supporting Administrator role and be required to delegate work to the administrator post as required.

The post holder will work closely with the Therapies Operational Manager to develop the Orthotic service, with the aim of consistently improving the clinical service. You will work closely with the Orthotists to plan diaries.

The Orthotic Service is currently delivered by Blatchford, the post holder will work closely with their area and clinical managers to ensure the performance of the department aligns with their self-prescribed and Trust-set objectives

Please note that we are not able to offer sponsorship for this role.

Interview date: October 2024

Reporting to the Operational Manager, the post holder will work independently to provide high quality administrative support to the senior management and clinical team.

To deliver a professional, comprehensive and efficient level of administration support and consistently ensure a patient-focused service which promotes good customer service and effective working relationships working across the therapy services based at Milton Keynes Hospital and Stony Stratford Health Centre.

The post holder will oversee the accurate and timely inputting and maintaining of data, on data systems, together with the associated correspondence, ensuring standard operating procedures are applied.