Medical Receptionist inCowdenbeath inCowdenbeath PUBLISHED SAT 25 MAY 2024

NHS Scotland rvrQq6u

Hours of Employment: 25.5 Hours per week

Salary: Not specified

Closing date: Wednesday 12th June 2024

Cowdenbeath Medical Practice has an opportunity for a Medical Receptionist to join our friendly and forward thinking team. We are a busy training practice with a patient population of over 11,500 patients. We are committed to offering high quality patient care whilst providing a friendly, supportive and enjoyable environment to work.

You should be a team player with a flexible approach to work with the ability to prioritise your workload around the demands of a busy working environment. You must be enthusiastic; self motivated and be able to work as part of a team. Previous experience of General Practice is desirable but not essential as full training will be given.

Good communication skills, excellent telephone manner and a positive approach to dealing with patients when under pressure are necessary. Computer literacy, good keyboard skills and the ability to multitask are essential requirements for this role.

Hours will be 8:30am-6:00pm worked over 3 days in the week. Working days will be Wednesday, Thursday and Friday however, there is a requirement for a degree of flexibility.

For all informal enquiries please contact Lisa Herd (Practice Manager) .

To apply please send a covering letter and CV by email to Lisa Herd .

Interviews will be held during week commencing 17th June 2024.

Please do not apply using the NHS application form these will not be accepted****

NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns, please contact the Recruiting Board.

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Please do not apply using the NHS application form these will not be accepted****

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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.