Care Coordinator inManchester inManchester PUBLISHED
FRI 17 MAY 2024
Gtd Healthcare rUV7YSdU
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, mental health workers and other primary care roles.
- Making and managing appointments for patients related to primary care and voluntary organisations.
- Help people transition seamlessly between secondary and community care services, conducting follow up appointments and supporting people to navigate through the wider health and care system.
- Work alongside the PCN clinicians to identify patients that require additional oneto-one support particularly with mental health issues and provide this support.
- Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach, and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
- Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals and highlighting any safety concerns.
- Help people to manage their needs and supporting them to make appointments.
- Raise awareness of shared decision making, decision support tools and supporting shared decision-making conversation.
- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
- Support the coordination and delivery of MDTs within the PCN.
- Collation of agendas, production of minutes / action logs for PCN / MDT meetings and ensure all actions are completed including follow up if necessary.
- Specific project work liaising with practice leads on implementation of shared process, and collaboration opportunities to support improved patient care.
- Work collaboratively with practices targeting patients with Learning Disabilities (LD) and a Serious Mental Illness (SMI), to ensure they have annual physical health checks.
- Proactively identify and work with people, including the frail/elderly and those with long-term conditions.
- Manage a caseload of patients, working collaboratively with GPs and other primary care professionals within the PCN acting as a central point of contact to ensure appropriate support is made available to the patient.
- Maintain records of referrals and interventions to enable monitoring and evaluation of the service.
- Have positive, empathetic and responsive conversations with the person and their family and carer(s) about their needs.
- Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
- Support people to develop and implement personalised care and support plans (PCS).
- Ensure PCS plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes.
- Keep accurate and up to date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
- Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities and provide evidence of learning activity as required.
- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
- Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.
- Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.
- The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.
- Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the MDT meetings.
- The successful candidate will be expected to work Monday to Friday, with occasional weekend working based on the needs of the service.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Manchester City Centre and Ancoats Primary Care Network are recruiting for a new GP Care Coordinator position based at one of the PCN's practices in Manchester City Centre.
City Health Centre, part of gtd healthcare , one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England, are a large general practice based in the heart of City Centre Manchester.
The practice has a list size of approximately 15000 patients and also operates the Manchester Urgent Primary Care Hub which cares for all patients in Manchester as an urgent treatment centre.
The GP Care Coordinator will form part of the practice's Multi-Disciplinary Team responsible for managing the care of patients. This will involve coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.
The successful candidate will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, mental health workers and other primary care roles.
- Help people transition seamlessly between secondary and community care services, conducting follow up appointments and supporting people to navigate through the wider health and care system.
- Work alongside the PCN clinicians to identify patients that require additional one-to-one support particularly with mental health issues and provide this support.
- Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach, and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
- Assist people to access self-management education courses, peer support orinterventions that support them in their health and wellbeing.
- Support the coordination and delivery of MDTs within the PCN.
- Collation of agendas, production of minutes / action logs for PCN / MDT meetingsand ensure all actions are completed including follow up if necessary.
- Specific project work liaising with practice leads on implementation of shared process, and collaboration opportunities to support improved patient care.
For further details, please refer to the job description attached.
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, mental health workers and other primary care roles.
- Making and managing appointments for patients related to primary care and voluntary organisations.
- Help people transition seamlessly between secondary and community care services, conducting follow up appointments and supporting people to navigate through the wider health and care system.
- Work alongside the PCN clinicians to identify patients that require additional oneto-one support particularly with mental health issues and provide this support.
- Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach, and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
- Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals and highlighting any safety concerns.
- Help people to manage their needs and supporting them to make appointments.
- Raise awareness of shared decision making, decision support tools and supporting shared decision-making conversation.
- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
- Support the coordination and delivery of MDTs within the PCN.
- Collation of agendas, production of minutes / action logs for PCN / MDT meetings and ensure all actions are completed including follow up if necessary.
- Specific project work liaising with practice leads on implementation of shared process, and collaboration opportunities to support improved patient care.
- Work collaboratively with practices targeting patients with Learning Disabilities (LD) and a Serious Mental Illness (SMI), to ensure they have annual physical health checks.
- Proactively identify and work with people, including the frail/elderly and those with long-term conditions.
- Manage a caseload of patients, working collaboratively with GPs and other primary care professionals within the PCN acting as a central point of contact to ensure appropriate support is made available to the patient.
- Maintain records of referrals and interventions to enable monitoring and evaluation of the service.
- Have positive, empathetic and responsive conversations with the person and their family and carer(s) about their needs.
- Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
- Support people to develop and implement personalised care and support plans (PCS).
- Ensure PCS plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes.
- Keep accurate and up to date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
- Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities and provide evidence of learning activity as required.
- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
- Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.
- Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.
- The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.
- Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the MDT meetings.
- The successful candidate will be expected to work Monday to Friday, with occasional weekend working based on the needs of the service.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Manchester City Centre and Ancoats Primary Care Network are recruiting for a new GP Care Coordinator position based at one of the PCN's practices in Manchester City Centre.
City Health Centre, part of gtd healthcare , one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England, are a large general practice based in the heart of City Centre Manchester.
The practice has a list size of approximately 15000 patients and also operates the Manchester Urgent Primary Care Hub which cares for all patients in Manchester as an urgent treatment centre.
The GP Care Coordinator will form part of the practice's Multi-Disciplinary Team responsible for managing the care of patients. This will involve coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.
The successful candidate will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, mental health workers and other primary care roles.
- Help people transition seamlessly between secondary and community care services, conducting follow up appointments and supporting people to navigate through the wider health and care system.
- Work alongside the PCN clinicians to identify patients that require additional one-to-one support particularly with mental health issues and provide this support.
- Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach, and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
- Assist people to access self-management education courses, peer support orinterventions that support them in their health and wellbeing.
- Support the coordination and delivery of MDTs within the PCN.
- Collation of agendas, production of minutes / action logs for PCN / MDT meetingsand ensure all actions are completed including follow up if necessary.
- Specific project work liaising with practice leads on implementation of shared process, and collaboration opportunities to support improved patient care.
For further details, please refer to the job description attached.
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More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
Useful skills for a Care Coordinator:
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To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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