24/ 7 Helpline Team Manager in Oldham inOldham PUBLISHED TUE 12 DEC 2023 Jump to job information section

Please see job description and person specification attached for further details about the role and responsibilities within.

An opportunity has arisen for a Band 7 Team manager to join the 24/7 Mental health crisis Helpline which forms part of the crisis offer from the Trust. The 24/7 Helpline provides Trust- wide signposting and support to service users and members of the public who call the service when they are experiencing mental health difficulties and the team manager, along with the clinical lead, is there to provide support, steer and structure for the team to maintain a robust and motivated staffing group. The Helpline will be subject to change as part of our growing crisis offer and the team manager will support that change as we become part of a larger offer.

The postholder will provide clinical and managerial leadership for the24/7 Helpline ,working closely alongside colleagues across mental health services within PennineCare.The postholder will manage the operational requirements of the service, and haveclear aims for the team's development and be able to achieve targets and goals set.The postholder must have a sound clinical knowledge and experience of working in asecondary mental health care setting, must be able to motivate staff to achieve highclinical standards and be able to use leadership skills to develop and promote astrong culture of quality, safety and learning.The postholder must be able to work with the wider Mental Health Services toprovide health and care support for patients accessing the helpline