Customer Relations Assistant inEdinburgh inEdinburgh PUBLISHED 30 MAY 2024

We are looking to welcome co-workers to join our fantastic Customer Relations team.

In the IKEA world, we call this position a Customer Relations Co-worker.

Expected Starting Date: 22nd June 2024

WHAT WE OFFER
• £12.00 basic hourly rate
• Living Wage Foundation Employer
• Contract hours: 12 hours working weekends only.
• We are Disability Confident Level 3 Certified

We operate 7 days a week to meet the shopping needs of our customers. We have vacancies across a wide range of shifts and we will try to be as flexible as possible to meet your needs as well as meeting the needs of our customers.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!
• New onsite co-worker gym

WHAT YOU'LL NEED TO HAVE
We are the ones meeting our customers – in our stores and beyond. We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.

Togetherness is one of the core values in the IKEA culture, we expect our candidates to be natural team players who will embrace change with a solution-orientated approach. In IKEA we place great emphasis on leading others and ourselves with a positive approach, even during the busiest and most challenging times.

WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue, assisting customers or assisting with returns.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in various areas of the store.
• Ensure that payments are handled in a reliable, efficient, accurate and friendly way.
• Build loyalty by ensuring customers have an exceptional shopping experience.
• Click and Collect - checking orders are accurately picked and delivering goods to the customer in the car park.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, shortlisted candidates will be invited to complete a short video interview with pre-recorded questions.
Third step, if successful at second stage you will be invited to an interview with one of our hiring managers.

Come see the wonderful workday, where we create a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me at and I will be happy to help