Medical Workforce Assistant inOldham inOldham PUBLISHED 17 SEP 2024

To provide a comprehensive and confidential administrative support to the service, the post holder will be required to undertake a range of tasks working in an office environment, including accurate data input, in house data bases, answer phone calls and email enquiries and to arrange appointments, whilst delivering a confidential friendly and client focused service.

• Provide a friendly and professional telephone service whilst answering the telephone to various stakeholders, including medical staff and professionals. Greeting callers, signposting to other services, taking messages, or dealing with queries.
• Deal efficiently with all enquiries to the office using initiative, diplomacy and sensitivity. The ability to deal competently and courteously with a wide range of contacts is essential.
• Respond with tact and sensitivity within the day-to-day role, exercising judgement when dealing with enquiries.
• Update, maintain and amend databases and systems as appropriate.
  
  

Take appropriate action to solve problems arising from the office environment

• Daily management of own workload seeking clarification from a supervisor when required.
• Communicate effectively on a range of matters on a daily basis via the telephone, teams and email.
• Implementing new procedures as and when they are requested.
• Communicate in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service.
• Receive and process incoming and outgoing communication and identify priority items.
  
  

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our
#PennineCarePeople
and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

For further details / informal visits contact: Name: Kimberley Hughes Job title: Medical Workforce & Education Officer Email address: Telephone number: