Customer Relations Assistant inManchester inManchester PUBLISHED 29 APR 2024

At IKEA, it is so much more than a job.

We are looking to welcome you to join our fantastic Customer Services team as a Customer Relations Co-worker.

Expected Starting Date: May 2024

WHAT WE OFFER
• £12.00 basic hourly rate
• Living Wage Foundation Employer

Part Time - Various Contracts from 16 to 24 hours working 4/5 out of 7 weekends and late evenings. A full discussion around your availability will be had at interview. We are looking for people who are also available to work day time shifts.

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.

• We offer permanent contracts, advanced scheduling & regular weekend off

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

WHAT YOU'LL NEED TO HAVE
We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.

WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue, hosting trolleys, or assisting customers. This is physically demanding and requires the ability to work outside.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• Build loyalty by listening to our customers & using your knowledge of IKEA product range offer informed solutions.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, shortlisted candidates will be asked to make a short video recording answering some questions.
Third step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email us @ and we’ll be happy to help!