Receptionist/ Administration Officer Virtual Fracture Clinic inCoventry inCoventry PUBLISHED 20 DEC 2023
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* Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.
* Act as the first point of contact for dealing with enquiries either face to face or on the telephone.
* Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.
*Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.
*Making outpatient appointments and cashing up clinics.
For further details of the role please see the attached job description.
To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.
Act as a point of contact for the clinicians and nursing staff in the Virtual Fracture Clinic, making appointments, checking in and out patient appointments, Transcribing Trauma Clinic letters in a timely fashion to enable calls to be made to patients the same day. Managing the telephone.
* Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.
* Act as the first point of contact for dealing with enquiries either face to face or on the telephone.
* Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.
*Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.
*Making outpatient appointments and cashing up clinics.
For further details of the role please see the attached job description.
To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.
Act as a point of contact for the clinicians and nursing staff in the Virtual Fracture Clinic, making appointments, checking in and out patient appointments, Transcribing Trauma Clinic letters in a timely fashion to enable calls to be made to patients the same day. Managing the telephone.
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