Job Title: Care Coordinator
Salary: £30,279 per annum
per annum
Hours: 37.5 hours per week
Responsible to: Senior Care Coordinator
Key Relationships: General Practice, Healthshare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
BACKGROUND
Healthcare Central London is the GP Federation covering the Central London CCG area. The organisation supports 33 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 33 General Practice members.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
Our approach is to deliver exceptional assistance to our 34 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment.
Now in our 13th year we look forward to our continued growth and to contributing a voice for General Practice in the planned Integrated Care System (ICS).
JOB ROLE
Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care.
There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.
Key Tasks And Responsibilities
To provide secondary care referral management and appointment booking for practices signed up to the service. Any practices that have opted out, referrals will need to be rejected back with advice on referral pathway for the practice
Page 2 of 5 Healthcare Central London
To provide referral management and appointment booking for community based services including Dermatology and Cardiology.
To develop and maintain a knowledge of service pathways and criteria.
To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
To provide admin support for incoming eConsults
To manage relevant admin related eConsults, including contacting the patient
To redirected other eConsults to the relevant team
To contact patients by SMS, telephone, email to update them on their eConsult
To enable the impact of the service to be assessed and to inform the improvement of other the services by keeping accurate electronic records
Reviewing and processing referrals received from GP Practices
Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
Booking of appointments for appropriate referrals
Dealing appropriately with any booking or change request calls (or other correspondence), i.e. alteration of appointment booking or change of demographic details, this will also include supporting patients with booking their secondary care appointments online.
Maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
Provide clinical and non-clinical information in appropriate chronological templates to other services. Regarding both onward referrals to secondary care services to allow patients to make an informed choice regarding their service provider.
Actively answer telephone calls and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate.
Ensure any messages/voicemails are dealt with appropriately and in a timely way.
Monitor and action tasks within SystmOne
Provide support with crosschecks and service reports; distribute any incoming mail or faxes as appropriate.
Workflow eConsults into patient records on SystmOne across a number of GP Practices
Reviewing and processing eConsults received across a number of GP Practices
Actively call patients to resolve relevant admin requests
Redirect eConsults to relevant team (registered practice, Clinical Pharmacist, etc.)
Contacting patients by SMS, phone, email, to update them on their eConsult
Maintain records of all activities carried out, i.e. eConsults received, coding of outcome and other relevant fields in the SystmOne template.
To maintain and develop effective communication across the team
Proactively engage in development of the eHub
Other Administrative Tasks As Required
Any other administrative tasks as required
Provide administrative support to Healthcare Central London.
Take part in Healthcare Central London events and activities where applicable, and in consultation with their line manager.
Requirements
PERSON SPECIFICATION
Skills and Knowledge
Computer literate, able to use email, the internet and web searches as standard applications and databases
Excellent communication skills, both verbal and written
Numerate
Salary: £30,279 per annum
per annum
Hours: 37.5 hours per week
Responsible to: Senior Care Coordinator
Key Relationships: General Practice, Healthshare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
BACKGROUND
Healthcare Central London is the GP Federation covering the Central London CCG area. The organisation supports 33 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 33 General Practice members.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
Our approach is to deliver exceptional assistance to our 34 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment.
Now in our 13th year we look forward to our continued growth and to contributing a voice for General Practice in the planned Integrated Care System (ICS).
JOB ROLE
Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care.
There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.
Key Tasks And Responsibilities
To provide secondary care referral management and appointment booking for practices signed up to the service. Any practices that have opted out, referrals will need to be rejected back with advice on referral pathway for the practice
Page 2 of 5 Healthcare Central London
To provide referral management and appointment booking for community based services including Dermatology and Cardiology.
To develop and maintain a knowledge of service pathways and criteria.
To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
To provide admin support for incoming eConsults
To manage relevant admin related eConsults, including contacting the patient
To redirected other eConsults to the relevant team
To contact patients by SMS, telephone, email to update them on their eConsult
To enable the impact of the service to be assessed and to inform the improvement of other the services by keeping accurate electronic records
Reviewing and processing referrals received from GP Practices
Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
Booking of appointments for appropriate referrals
Dealing appropriately with any booking or change request calls (or other correspondence), i.e. alteration of appointment booking or change of demographic details, this will also include supporting patients with booking their secondary care appointments online.
Maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
Provide clinical and non-clinical information in appropriate chronological templates to other services. Regarding both onward referrals to secondary care services to allow patients to make an informed choice regarding their service provider.
Actively answer telephone calls and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate.
Ensure any messages/voicemails are dealt with appropriately and in a timely way.
Monitor and action tasks within SystmOne
Provide support with crosschecks and service reports; distribute any incoming mail or faxes as appropriate.
Workflow eConsults into patient records on SystmOne across a number of GP Practices
Reviewing and processing eConsults received across a number of GP Practices
Actively call patients to resolve relevant admin requests
Redirect eConsults to relevant team (registered practice, Clinical Pharmacist, etc.)
Contacting patients by SMS, phone, email, to update them on their eConsult
Maintain records of all activities carried out, i.e. eConsults received, coding of outcome and other relevant fields in the SystmOne template.
To maintain and develop effective communication across the team
Proactively engage in development of the eHub
Other Administrative Tasks As Required
Any other administrative tasks as required
Provide administrative support to Healthcare Central London.
Take part in Healthcare Central London events and activities where applicable, and in consultation with their line manager.
Requirements
PERSON SPECIFICATION
Skills and Knowledge
Computer literate, able to use email, the internet and web searches as standard applications and databases
Excellent communication skills, both verbal and written
Numerate
Job Title: Care Coordinator
Salary: £30,279 per annum
per annum
Hours: 37.5 hours per week
Responsible to: Senior Care Coordinator
Key Relationships: General Practice, Healthshare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
BACKGROUND
Healthcare Central London is the GP Federation covering the Central London CCG area. The organisation supports 33 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 33 General Practice members.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
Our approach is to deliver exceptional assistance to our 34 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment.
Now in our 13th year we look forward to our continued growth and to contributing a voice for General Practice in the planned Integrated Care System (ICS).
JOB ROLE
Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care.
There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.
Key Tasks And Responsibilities
To provide secondary care referral management and appointment booking for practices signed up to the service. Any practices that have opted out, referrals will need to be rejected back with advice on referral pathway for the practice
Page 2 of 5 Healthcare Central London
To provide referral management and appointment booking for community based services including Dermatology and Cardiology.
To develop and maintain a knowledge of service pathways and criteria.
To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
To provide admin support for incoming eConsults
To manage relevant admin related eConsults, including contacting the patient
To redirected other eConsults to the relevant team
To contact patients by SMS, telephone, email to update them on their eConsult
To enable the impact of the service to be assessed and to inform the improvement of other the services by keeping accurate electronic records
Reviewing and processing referrals received from GP Practices
Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
Booking of appointments for appropriate referrals
Dealing appropriately with any booking or change request calls (or other correspondence), i.e. alteration of appointment booking or change of demographic details, this will also include supporting patients with booking their secondary care appointments online.
Maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
Provide clinical and non-clinical information in appropriate chronological templates to other services. Regarding both onward referrals to secondary care services to allow patients to make an informed choice regarding their service provider.
Actively answer telephone calls and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate.
Ensure any messages/voicemails are dealt with appropriately and in a timely way.
Monitor and action tasks within SystmOne
Provide support with crosschecks and service reports; distribute any incoming mail or faxes as appropriate.
Workflow eConsults into patient records on SystmOne across a number of GP Practices
Reviewing and processing eConsults received across a number of GP Practices
Actively call patients to resolve relevant admin requests
Redirect eConsults to relevant team (registered practice, Clinical Pharmacist, etc.)
Contacting patients by SMS, phone, email, to update them on their eConsult
Maintain records of all activities carried out, i.e. eConsults received, coding of outcome and other relevant fields in the SystmOne template.
To maintain and develop effective communication across the team
Proactively engage in development of the eHub
Other Administrative Tasks As Required
Any other administrative tasks as required
Provide administrative support to Healthcare Central London.
Take part in Healthcare Central London events and activities where applicable, and in consultation with their line manager.
Requirements
PERSON SPECIFICATION
Skills and Knowledge
Computer literate, able to use email, the internet and web searches as standard applications and databases
Excellent communication skills, both verbal and written
Numerate
Salary: £30,279 per annum
per annum
Hours: 37.5 hours per week
Responsible to: Senior Care Coordinator
Key Relationships: General Practice, Healthshare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
BACKGROUND
Healthcare Central London is the GP Federation covering the Central London CCG area. The organisation supports 33 General Practices and 4 Primary Care Networks (PCNs). We operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-hospitals provision which is sub-contracted to its 33 General Practice members.
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent.
Our approach is to deliver exceptional assistance to our 34 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly, and in a familiar environment.
Now in our 13th year we look forward to our continued growth and to contributing a voice for General Practice in the planned Integrated Care System (ICS).
JOB ROLE
Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care.
There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.
Key Tasks And Responsibilities
To provide secondary care referral management and appointment booking for practices signed up to the service. Any practices that have opted out, referrals will need to be rejected back with advice on referral pathway for the practice
Page 2 of 5 Healthcare Central London
To provide referral management and appointment booking for community based services including Dermatology and Cardiology.
To develop and maintain a knowledge of service pathways and criteria.
To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
To provide admin support for incoming eConsults
To manage relevant admin related eConsults, including contacting the patient
To redirected other eConsults to the relevant team
To contact patients by SMS, telephone, email to update them on their eConsult
To enable the impact of the service to be assessed and to inform the improvement of other the services by keeping accurate electronic records
Reviewing and processing referrals received from GP Practices
Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
Booking of appointments for appropriate referrals
Dealing appropriately with any booking or change request calls (or other correspondence), i.e. alteration of appointment booking or change of demographic details, this will also include supporting patients with booking their secondary care appointments online.
Maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
Provide clinical and non-clinical information in appropriate chronological templates to other services. Regarding both onward referrals to secondary care services to allow patients to make an informed choice regarding their service provider.
Actively answer telephone calls and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate.
Ensure any messages/voicemails are dealt with appropriately and in a timely way.
Monitor and action tasks within SystmOne
Provide support with crosschecks and service reports; distribute any incoming mail or faxes as appropriate.
Workflow eConsults into patient records on SystmOne across a number of GP Practices
Reviewing and processing eConsults received across a number of GP Practices
Actively call patients to resolve relevant admin requests
Redirect eConsults to relevant team (registered practice, Clinical Pharmacist, etc.)
Contacting patients by SMS, phone, email, to update them on their eConsult
Maintain records of all activities carried out, i.e. eConsults received, coding of outcome and other relevant fields in the SystmOne template.
To maintain and develop effective communication across the team
Proactively engage in development of the eHub
Other Administrative Tasks As Required
Any other administrative tasks as required
Provide administrative support to Healthcare Central London.
Take part in Healthcare Central London events and activities where applicable, and in consultation with their line manager.
Requirements
PERSON SPECIFICATION
Skills and Knowledge
Computer literate, able to use email, the internet and web searches as standard applications and databases
Excellent communication skills, both verbal and written
Numerate
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Useful skills for a Care Coordinator - ehub:
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To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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