Two Week Wait Appointment Co-ordinator (Cancer) inHarrogate inHarrogate PUBLISHED
WED 10 JUL 2024
*** Must be able to work a Monday ***
A new and exciting opportunity has arisen within our Cancer Services team for a 2ww Appointment Coordinator (Cancer) to manage suspected cancer referrals received by the Trust. The referrals need to be coordinated within appropriate timeframes and the role is key to helping us achieve our cancer targets.
The successful candidate must be efficient, caring, proactive and patient-focused with an appreciation and understanding of the confidential nature of the work. Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis, whilst maintaining a positive approach and providing a quality service that supports patient care.
Key Responsibilities Include
- contacting patients by telephone to arrange appointments
- speaking with patients regarding their cancer referral, encouraging early attendance where necessary
- highlighting capacity issues and chasing for resolution
- liaising with GP surgeries regarding any issues, errors or anomalies
- Using NHS systems to book patient appointments and deal with referrals.
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
*** Must be able to work a Monday ***
A new and exciting opportunity has arisen within our Cancer Services team for a 2ww Appointment Coordinator (Cancer) to manage suspected cancer referrals received by the Trust. The referrals need to be coordinated within appropriate timeframes and the role is key to helping us achieve our cancer targets.
The successful candidate must be efficient, caring, proactive and patient-focused with an appreciation and understanding of the confidential nature of the work. Applicants should be able to demonstrate accuracy and attention to detail, be excellent communicators with good telephone skills and have the ability to meet deadlines on a daily basis, whilst maintaining a positive approach and providing a quality service that supports patient care.
Key Responsibilities Include
- contacting patients by telephone to arrange appointments
- speaking with patients regarding their cancer referral, encouraging early attendance where necessary
- highlighting capacity issues and chasing for resolution
- liaising with GP surgeries regarding any issues, errors or anomalies
- Using NHS systems to book patient appointments and deal with referrals.
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
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