Family Support Worker inCardiff inCardiff PUBLISHED 2 OCT 2024

Role Responsibility



Family Support Worker



G4S Care and Rehabilitation Services



HMP Cardiff, Visitors Centre, CF24 0UG



Salary £23,861.00 pro rata



Permanent, Part-Time (30 hours per week)


G4S Care & Rehabilitation Services (CaRS) successfully manages four prisons, one secure training centre and a number of community contracts in England and Wales. The philosophy of our business is to rehabilitate offenders and equip them with the skills needed to re-integrate back into society. Our aim is to create an environment in which our staff and our service user feel safe.

We are looking for an experienced Family Support Worker to join our energetic and proactive team to assist with supporting prisoners, their children and families on a range of issues.

The successful candidate will provide a professional and supportive service for all visitors to HMP Cardiff - including families, children, legal professionals, contractors and other professionals. This role will be the first and last point of contact for all visitors to the establishment.


Some Of The Key Responsibilities Are

• Deliver high quality support to prisoners and their families through our family support and prisoner support helplines.
• Provide 1-2-1 support to prisoners on family related matters.
• Support prisoners through domestic visit processes.
• Work in collaboration with volunteers and student placements.
• Make appropriate referrals to other relevant agencies or organisations.
• Establishing and sustaining communication links between offenders and their families / relatives whilst they are in custody following the correct processes.
• Informing families of events as appropriate.
• Ensure accurate sharing of information between the secure environment, offender’s families and the community as appropriate.
• Supporting children and families whilst on a visit i.e. visits department, play area, refreshment bar.
• Undergo training as deemed appropriate to the position.
• Assist in daily, weekly and monthly collation of all relevant data for the purpose of monthly returns / KPIs / KPTs.
• Communicate effectively at all times with the general public and internal departments, ensuring company policies and procedures are followed at all times.
• To work in partnership with other agencies to include local volunteer bureaus, statutory bodies etc.
• Promote the adoption of models of good practice and quality standards with relation to children and families, including good practice as identified by HMIP, HMPPS, COPE, etc.
• To maintain positive and effective working relationships with prison staff including: Visits, Visitor Centre, Resettlement, Security, Offender Management etc.
• To establish good relationships and lines of communication with Chaplaincy, Probation, IMB and others involved in the life of the establishment.
• Assisting in the delivery of the refreshment bar provision including stock taking and cash handling.
• Assisting in the delivery of Family Intervention Programmes as required.
• Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & follow the applicable safe systems of work for the role
  
  
  

The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.


The Ideal Candidate


Essential Skills:

• Knowledge of the Family and Significant Others agenda.
• Delivery of great customer services.
• Excellent communications skills and organised in managing daily tasks.
• Knowledge of data protection and GDPR.
• Supporting and managing others.
• The successful candidate must be able to work on one’s own initiative as well as part of a proactive team in a challenging environment.
  
  
  

Desirable Skills

• Ability to use software applications such as Google, Word, Excel, etc
• Individuals should be well motivated and innovative in their approach to work.
• A belief in the ability of people to make positive life changes.
  
  
  

We encourage applications from Welsh speaking candidates.

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.