Administrator/ Receptionist inAberdeenshire inAberdeenshire PUBLISHED 28 APR 2024

NHS Grampian rF5aj2T

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Enquiries answering all patient enquiries including test results, appointments, prescriptions etc.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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RINNES MEDICAL GROUP

Part-time Administrator/Receptionist at Rinnes Medical Group

24 hours per week (Work pattern to be agreed)

Closing date: Friday, 3 May 2024

Interviews will be held w/c 6 May 2024

Would you like to join an enthusiastic and friendly team in a busy GP Practice?

We are looking for a well-motivated team player to join our busy administrative team. The successful candidate will be flexible, adaptable and have good communication and interpersonal skills with strictest confidentiality maintained at all times. A good knowledge of information technology is required with excellent keyboard skills.

Experience of working in a medical environment and knowledge of medical terminology would be desirable but not essential as full training will be given. Salary is dependant on experience.

The post holder will also be required to provide holiday/sickness cover.

An application form and job description can be acquired by:

Tel: ; or

E-mail: ; or

Website

Telephone enquiries (Mon-Thurs) to Shirley French, Practice Manager, Rinnes Medical Group, Mount Street, Dufftown AB55 4FJ.

Rinnes Medical Group

Job Description

Title: Part-time Administrator/Receptionist

Accountable to: Practice Manager

Job Purpose

To support the Practice in delivering Primary Health Care Team duties and to provide service to patients and visitors to the Practice.
Our primary aim is to provide high quality patient care in a professional, confidential and non-judgmental manner.
Key admin functions:

Care Navigation signposting patients to the most appropriate service or appointment
Call handling answering and directing calls as necessary.
Data entry entering clinical data into Vision Clinical System as per agreed protocols.
Enquiries answering all patient enquiries including test results, appointments, prescriptions etc. Dealing with doctors’ requests for information or records.
Docman filing & workflow some electronic filing and routing of letters and results.
Front desk care navigation and answering queries regarding appointments, prescriptions etc.
Prescriptions accuracy in preparing prescriptions according to practice policies, patient requests and patient medication history.

Key Responsibilities

The following competencies are desirable but training will be provided where necessary.

To deal with all front desk activities with patients and the public efficiently and professionally; checking in, making appointments or any other enquiry required at first point of contact.
To keep up to date with practice procedures and changes with these to enable efficient use of medical and nursing time appointments.
To manage calls at an Admin position efficiently; dealing with any patient request or enquiry, actively listening and taking down messages accurately and recording according to training and practice procedures.
To use the practice computer systems according to training and to adhere to the practice security and confidentiality policy and carry out data entry according to the instructions of the practice.
To undertake procedures for all Admin procedures effectively, and to access and compile medical records, file letters, results or any other documentation completely, accurately and according to practice training and procedures.
To action requests for prescriptions or certificates.
To work flexibly with the other members of the team in meeting the needs of the practice patients.
To participate and develop as a member of the Rinnes Team by taking part in practice audits, setting practice standards and protocols and attending practice meetings and training sessions.
To keep a tidy working area and environment as part of your daily routine.

This Job Description is not exhaustive and duties will vary according to the needs of the Practice

To support the Practice in delivering Primary Health Care Team duties and to provide service to patients and visitors to the Practice.
Our primary aim is to provide high quality patient care in a professional, confidential and non-judgmental manner.
Key admin functions:

Care Navigation signposting patients to the most appropriate service or appointment
Call handling answering and directing calls as necessary.
Data entry entering clinical data into Vision Clinical System as per agreed protocols.
Enquiries answering all patient enquiries including test results, appointments, prescriptions etc. Dealing with doctors’ requests for information or records.
Docman filing & workflow some electronic filing and routing of letters and results.
Front desk care navigation and answering queries regarding appointments, prescriptions etc.
Prescriptions accuracy in preparing prescriptions according to practice policies, patient requests and patient medication history.

Key Responsibilities

The following competencies are desirable but training will be provided where necessary.

To deal with all front desk activities with patients and the public efficiently and professionally; checking in, making appointments or any other enquiry required at first point of contact.
To keep up to date with practice procedures and changes with these to enable efficient use of medical and nursing time appointments.
To manage calls at an Admin position efficiently; dealing with any patient request or enquiry, actively listening and taking down messages accurately and recording according to training and practice procedures.
To use the practice computer systems according to training and to adhere to the practice security and confidentiality policy and carry out data entry according to the instructions of the practice.
To undertake procedures for all Admin procedures effectively, and to access and compile medical records, file letters, results or any other documentation completely, accurately and according to practice training and procedures.
To action requests for prescriptions or certificates.
To work flexibly with the other members of the team in meeting the needs of the practice patients.
To participate and develop as a member of the Rinnes Team by taking part in practice audits, setting practice standards and protocols and attending practice meetings and training sessions.
To keep a tidy working area and environment as part of your daily routine.

This Job Description is not exhaustive and duties will vary according to the needs of the Practice

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