Care Coordinator - Rossendale inBacup inBacup PUBLISHED 10 MAY 2024

Job summary

The East Lancashire Alliance is currently looking to recruit a care coordinator (Band 4) on behalf of the Rossendale East & West PCN's.

A keen eye to detail and flexibility is key in this role.

This role will involve working with the various care homes across Rossendale, so own transport is necessary.

Candidates are to be aware that interviews will be being held W/C 10/05/2024

Main duties of the job

The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Rossendale East & West Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings

About us

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.

Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.

East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Job description

Job responsibilities

The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Rossendale Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings.

The post holder may from time to time be required to work from different practices within the area so will require a degree of flexibility and a range of duties that may vary as the service develops. The Care Coordinator will be part of the Primary Care Network (PCN) Administration Team responsible for supporting the care of patients registered with practices within the Rossendale PCN. This may involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.

The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.

Key aspects of this role will include supporting the following PCN activities:-

• Direct Enhanced Service (DES) - Enhanced Health in Care Homes
• Taking a lead in the organisation of the formal joint PCN meetings (PCN Clinical and PCN Community)
• Staff Introductory Flyers
• Regular cascading of information to GP Practices and PCN Stakeholders
• Population Health Management
• Review of the PCN generic e-mail address

Specifically, this rolewill involve the co-ordination of the care Homes MDT which are designed toimprove the continuity of care by acting as a point of contact for residents,families and professionals who visit care homes, such as MDT members andin-reach specialists.

In addition they will work closely with the MDTs through supporting the identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.

For more information please see the Job description attached.

Job description
Job responsibilities

The post holder will be responsible for the provision of wide-ranging and efficient administrative support the Rossendale Primary Care Network (PCN). Typically this support may include the arrangement of meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to and the forwarding of e-mails and other administrative tasks such as the minute taking of PCN meetings.

The post holder may from time to time be required to work from different practices within the area so will require a degree of flexibility and a range of duties that may vary as the service develops. The Care Coordinator will be part of the Primary Care Network (PCN) Administration Team responsible for supporting the care of patients registered with practices within the Rossendale PCN. This may involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.

The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.

Key aspects of this role will include supporting the following PCN activities:-

• Direct Enhanced Service (DES) - Enhanced Health in Care Homes
• Taking a lead in the organisation of the formal joint PCN meetings (PCN Clinical and PCN Community)
• Staff Introductory Flyers
• Regular cascading of information to GP Practices and PCN Stakeholders
• Population Health Management
• Review of the PCN generic e-mail address

Specifically, this rolewill involve the co-ordination of the care Homes MDT which are designed toimprove the continuity of care by acting as a point of contact for residents,families and professionals who visit care homes, such as MDT members andin-reach specialists.

In addition they will work closely with the MDTs through supporting the identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.

For more information please see the Job description attached.

Person Specification

Qualifications

Essential

• GCSE Maths and English Grade C/4 or above

Desirable

• NVQ Level 3 in adult care advanced level or equivalent qualifications or working towards

Experience

Essential

• Experience of working in a healthcare setting
• Awareness of the 6Cs
• Trust values and Patients First Service Standards Has an understanding of the work of both Social Prescribing Link Workers (SPLWs) and Health & Wellbeing Coaches

Desirable

• Experience of using clinical systems including EMIS.
• Experience of working in different healthcare teams, for example, community, acute or rehabilitation
• Experience of working in social care

Skills and Abilities

Essential

• Excellent interpersonal and communication skills
• Ability to remain calm and work under pressure
• Ability to work to clear guidelines and within role boundaries
• Proficient IT skills
• Communicates clearly in writing, verbally and using the telephone
• Proficient in accurate, objective documentation and clinical hand-over of patients
• Able to recognise and manage deteriorating patients and to escalate concerns
• Ability to problem solve
• Ability to work on own initiative and as a team player

Person Specification
Qualifications

Essential

• GCSE Maths and English Grade C/4 or above

Desirable

• NVQ Level 3 in adult care advanced level or equivalent qualifications or working towards

Experience

Essential

• Experience of working in a healthcare setting
• Awareness of the 6Cs
• Trust values and Patients First Service Standards Has an understanding of the work of both Social Prescribing Link Workers (SPLWs) and Health & Wellbeing Coaches

Desirable

• Experience of using clinical systems including EMIS.
• Experience of working in different healthcare teams, for example, community, acute or rehabilitation
• Experience of working in social care

Skills and Abilities

Essential

• Excellent interpersonal and communication skills
• Ability to remain calm and work under pressure
• Ability to work to clear guidelines and within role boundaries
• Proficient IT skills
• Communicates clearly in writing, verbally and using the telephone
• Proficient in accurate, objective documentation and clinical hand-over of patients
• Able to recognise and manage deteriorating patients and to escalate concerns
• Ability to problem solve
• Ability to work on own initiative and as a team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Alliance
Address

Irwell Medical Practice

Rochdale Rd

Bacup

Lancashire

OL13 9NR

Employer's website