Appointments Advisor - Outpatients inEdinburgh inEdinburgh PUBLISHED 28 AUG 2024

Job Description



Outpatient Adviser | Spire Murrayfield Hospital | Full time | Competitive Salary


Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatient Adviser, on a full time and permanent basis. The 37.5 hours per week will be allocated on a rota basis - Mon to Fri daytime (plus occasional Saturday mornings).

Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatient Adviser, on a full time and permanent basis.

The 37.5 hours per week will be allocated on a rota basis - Mon to Fri daytime (plus occasional Saturday mornings).


Duties And Responsibilities

• Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text
• Proactively investigating and resolving enquiries
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners)
• Accurately recording all required information for appointments on IT systems, databases or spreadsheets
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient, consultant, staff etc.
  
  

Who We're Looking For

• Excellent customer service skills and telephone skills
• Strong IT skills
• You must also have excellent interpersonal and verbal and written communication skills
• A team player with a can-do attitude
• Previous Healthcare experience would be advantageous
  
  

Benefits


We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
  
  

Our Values


We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together
  
  

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.


Closing Date:
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.


About Us


At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.


About The Team


Since 1984 Spire Edinburgh Hospitals have been delivering outstanding healthcare in the east of Scotland. We work with leading consultant physicians and surgeons to offer an extensive suite of services for diagnosing and treating a wide range of conditions.