Distribution Customer Service Representative inBristol inBristol PUBLISHED 2 OCT 2024

Company Description


We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!


Job Description



Major Duties and Responsibilities:

• Dailyprocess and input of all customer orders and distribution accounts.
• Providedaily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generateall related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Performaccurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Ratedomestic transportation bills.
• Coordinatespecial, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Traceorders as required and notify customers ofactivity concerning theirorder.
• Ensureaccurate and timely client and vendors billing.
• Maintaindamage records and backorder logs.
• Handlereturned merchandise in an efficient manner and ensures proper credit is given to the customer.
• Inputall receipts, putaways, moves, picks, shipments and cycle counts
• Communicateeffectively with customers as required.
• Providewarehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintainexcellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Reportcustomer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Providesupport with other miscellaneous projects, filing and research
• Overseeall paperwork associated with orders and maintain the corresponding files.
• Maintaina current and accurate DLSOP that details the processing requirements for each account.
• Answer phone calls according to Expeditors standards
• Receiveinventory.
• Ensure accurate and timely data entry into our operating system
  
  

Qualifications

• 2years related experience and/or training; or equivalent combination of education and experience.
• Previousexperience in inventory control and/or distribution operations.
• Effectiveinterpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active,strong organizational skills.
• Displayedability to work independently with minimal supervision
• Goodcomputer skills (Excel, Word, PowerPoint).
  
  

Additional Information


Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus