Customer Care Agent - Edinburgh Airport inEdinburgh inEdinburgh PUBLISHED SUN 14 JUL 2024

Are you interested in a career in the aviation sector? Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Edinburgh Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Start Dates:

• August 2024
  
  
  

Whats on offer:

• Rate of Pay: £11.44 per hour
• Full time: 42 hours per week
• Shift times : Earliest start 04:00 am, Latest finish 23:00 pm
• Location: Edinburgh Airport
• The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota. This could be subject to change!
• Weekly Pay
• Temp to Perm (performance based)
  
  
  

Key duties:

• Being professional, polite and courteous at all times
• Escorting arriving and departing passengers with restricted mobility (PRM) (along with accompanying family) through the airport in a timely manner, either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation
• Providing assistance with the passenger luggage
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure
• Ensuring that wheelchairs and buggies are always clean and tidy
• Ensure that Centralised Control is updated on progress by use of IT handsets
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner
• Any additional reasonable duties, as assigned by operational management
• In busier periods, you may be required and utilised in other departments of the airport. You must be flexible to do this when needed
  
  
  

Requirements:

• Great work ethic
• Excellent communication skills
• Strong Customer Service
• Self-motivated and willing to work using own initiative
• Must be able to start as early as 03:00am
• Full UK Driving licence (desirable)
• To multitask and remain calm under pressure
• Previous airport experience is an advantage but not essential
• UK Settled Status (If applicable)
• Proof of (current) Address
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements
  
  
  

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.