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ReceptionistinBristolinBristolPUBLISHED MON 29 APR 2024

Brite Services LtdFollow Brite Services Ltd

Receptionist/Telephonist, central Bristol, circa £25,000 per annum, full-time permanent role

Independant, professional law firm are seeking a full-time Receptionist/Telephonist to join their busy but friendly office in the centre of Bristol.

You will be the first point of contact for all telephone calls and for clients visiting the office.
Hours: Full time (Monday-Friday) 9.00 am to 5.30 pm with 1 hour for lunch

A great opportunity to join a long established law firm, who provide quality legal advice and representation, they are not a legal factory turning out mass produced procucts.

Key tasks are as follows:

Running the front desk, greeting clients and answering phones (30% of answering telephones and 5% meeting and greeting)

Printing incoming emails and international circulation (65%)

Booking in appointments (conference room diaries)

Ensuring the reception area is kept tidy and welcoming

Taking down messages and passing them onto the intended recipient.

The position requires someone who has strong IT skills coupled with an excellent telephone manner, as well as someone who can treat the business of the firm and of the firm's clients in the strictest confidence.

This is a varied position which will be well suited to a bright individual, who has a mature and professional approach to work. Some previous reception or telephonist experience is required.

Please apply with your CV asap

Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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