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To act as Fire, Training, DSE, IT, Single Point of Contact for Security and Intranet Administrator.
Job OverviewAn exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Booking Officers.
The successful candidate will need to have very good customer service and organisational skills. They will be working across reception and the back office to support the therapy teams to provide an excellent service to patients attending the service.
The successful candidate will share responsibility for covering reception, telephone lines and managing referrals. They will be supported by an experienced Admin Team and Admin Team Lead.
The successful candidate should be enthusiastic and passionate and have the motivation to encourage and facilitate best customer service. We are looking for an individual who is an excellent communicator, a good team player and has an interest in providing excellent patient care and experience.
You should have previous administration/reception experience and ideally have knowledge/experience of working within a healthcare environment.
These hours will be based at Wexham Park hospital within Therapy bookings in Blue zone and Hand Therapy in Orange zone .
Main duties of the job
As part of the Therapy Clinic Coordinator team, to provide a cross site service for the booking patient Therapy appointments.
- To be responsible for managing clinicians’ diary templates
- To make sure that all new patients are registered
- To update patient information on systems, as and when required to ensure timely accurate data.
- To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
- To provide administrative support to the therapy outpatients service.
- To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
- To liaise with other departments to ensure seamless patient care.
- To maintain an exemplary standard of customer care and patient confidentiality.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
This job description should be read in conjunction with the supervisory JD Addendum.
- To produce the induction documentation for new staff and students and arrange initial computer training and ID and car parking as necessary
- To act as Fire, Training, DSE, IT, Single Point of Contact for Security and Intranet Administrator
- Support office risk assessments
- Ensure office upkeep and stock (PPE, stationary, estates requests, IT requests)
- Create and maintain the Appointment templates
- To assist the Team lead with any tasks identified within the team.
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge
- Knowledge of trust patient appointment and hospital systems
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient/client situations
- Minimum of 1 year customer care experience
- Call centre experience
- NHS experience
Essential criteria
- Demonstrate attention to detail and accuracy when completing tasks
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Time management skills
- Knowledge of therapies
- Knowledge of medical/therapy terminology
- Knowledge of current NHS issues relating to the Referral to Treatment targets waiting lists and the Trust Access Policy
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we
Job Overview
An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Booking Officers.
The successful candidate will need to have very good customer service and organisational skills. They will be working across reception and the back office to support the therapy teams to provide an excellent service to patients attending the service.
The successful candidate will share responsibility for covering reception, telephone lines and managing referrals. They will be supported by an experienced Admin Team and Admin Team Lead.
The successful candidate should be enthusiastic and passionate and have the motivation to encourage and facilitate best customer service. We are looking for an individual who is an excellent communicator, a good team player and has an interest in providing excellent patient care and experience.
You should have previous administration/reception experience and ideally have knowledge/experience of working within a healthcare environment.
These hours will be based at Wexham Park hospital within Therapy bookings in Blue zone and Hand Therapy in Orange zone .
Main duties of the job
As part of the Therapy Clinic Coordinator team, to provide a cross site service for the booking patient Therapy appointments.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
This job description should be read in conjunction with the supervisory JD Addendum.
Qualifications
Essential criteria
Experience
Essential criteria
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we
An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Booking Officers.
The successful candidate will need to have very good customer service and organisational skills. They will be working across reception and the back office to support the therapy teams to provide an excellent service to patients attending the service.
The successful candidate will share responsibility for covering reception, telephone lines and managing referrals. They will be supported by an experienced Admin Team and Admin Team Lead.
The successful candidate should be enthusiastic and passionate and have the motivation to encourage and facilitate best customer service. We are looking for an individual who is an excellent communicator, a good team player and has an interest in providing excellent patient care and experience.
You should have previous administration/reception experience and ideally have knowledge/experience of working within a healthcare environment.
These hours will be based at Wexham Park hospital within Therapy bookings in Blue zone and Hand Therapy in Orange zone .
Main duties of the job
As part of the Therapy Clinic Coordinator team, to provide a cross site service for the booking patient Therapy appointments.
- To be responsible for managing clinicians’ diary templates
- To make sure that all new patients are registered
- To update patient information on systems, as and when required to ensure timely accurate data.
- To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
- To provide administrative support to the therapy outpatients service.
- To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
- To liaise with other departments to ensure seamless patient care.
- To maintain an exemplary standard of customer care and patient confidentiality.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
This job description should be read in conjunction with the supervisory JD Addendum.
- To produce the induction documentation for new staff and students and arrange initial computer training and ID and car parking as necessary
- To act as Fire, Training, DSE, IT, Single Point of Contact for Security and Intranet Administrator
- Support office risk assessments
- Ensure office upkeep and stock (PPE, stationary, estates requests, IT requests)
- Create and maintain the Appointment templates
- To assist the Team lead with any tasks identified within the team.
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge
- Knowledge of trust patient appointment and hospital systems
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient/client situations
- Minimum of 1 year customer care experience
- Call centre experience
- NHS experience
Essential criteria
- Demonstrate attention to detail and accuracy when completing tasks
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Time management skills
- Knowledge of therapies
- Knowledge of medical/therapy terminology
- Knowledge of current NHS issues relating to the Referral to Treatment targets waiting lists and the Trust Access Policy
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we
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