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ReceptionistinGreenfordinGreenfordPUBLISHED THU 19 SEP 2024

Depending on experience  PERMANENT  GOOD SALARY 

NHS

Allendale Road SurgeryFollow Allendale Road Surgery

The role of Receptionist at Allendale Road Surgery in Greenford involves delivering exceptional customer service and administrative support within a busy healthcare environment. The successful candidate will be responsible for managing patient inquiries, maintaining the reception area, updating patient records, and assisting the clinical team to ensure high standards of care are met. Strong interpersonal skills, resilience, and the ability to handle a variety of tasks simultaneously in a fast-paced setting are essential, as well as adaptability to cover for colleagues during absences.

Applicants should ideally have experience in General Practice and familiarity with SystmOne, demonstrating a commitment to personal and professional development. The position requires a dynamic, friendly, and enthusiastic individual who values teamwork and is dedicated to promoting patient welfare while complying with practice policies and regulations. Overall, this role offers a stimulating and rewarding opportunity for those who are passionate about contributing to a compassionate healthcare service.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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