Receptionist inManchester inManchester PUBLISHED 17 JUN 2024
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Recording messages accurately in the daily diary for all team members.
The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.The post holder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.
In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.
- Provide admin support to the clinical team
- Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times. This will include receiving referrals and arranging appointments, updating this on the EPR system. Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the EPR system to support with quality improvement performance across the team.
- Monitor own performance against agreed objectives as identified in the appraisal process.
- Ensuring general tidiness of the reception environment.
- Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties
- Recording messages accurately in the daily diary for all team members
6,400
members of staff, who deliver services from more than
160
locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
For further details / informal visits contact: Name: Jean Rowcroft Job title: Administration Manager Email address: Telephone number:
The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.
The post holder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.
In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.
6,400
members of staff, who deliver services from more than
160
locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
For further details / informal visits contact: Name: Jean Rowcroft Job title: Administration Manager Email address: Telephone number:
The post holder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.
In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.
- Provide admin support to the clinical team
- Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times. This will include receiving referrals and arranging appointments, updating this on the EPR system. Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the EPR system to support with quality improvement performance across the team.
- Monitor own performance against agreed objectives as identified in the appraisal process.
- Ensuring general tidiness of the reception environment.
- Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties
- Recording messages accurately in the daily diary for all team members
6,400
members of staff, who deliver services from more than
160
locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
For further details / informal visits contact: Name: Jean Rowcroft Job title: Administration Manager Email address: Telephone number:
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
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53.48080062866211 -2.2426300048828125 Manchester, England, United Kingdom 
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