Health and Safety Manager inGlasgow inGlasgow PUBLISHED 8 MAY 2024

The Vacancy



People ER Administrator



Salary:
£24200 per annum


Location:
Hybrid (Home / Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US)


Full time:
37.5 hours per week working Monday - Friday


Why join City?


We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.

We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.

Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.


Here are the benefits we offer:

• 33 days (6.6weeks) paid holiday for a full-time contract
• 37.5 hours per week contract
• Informal hybrid working
• Free on-site parking
• Subsidised canteen facilities & vending machines
• Access to Mental Health First Aiders
• Recommend a Friend incentive
• Legal Shield is a free service for City colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills
• Pension scheme - up to 5% matched contribution
• Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
• Salary sacrifice schemes, including Smart Tech and Cycle to Work
• Great development and career opportunities
• Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
  • Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
  • Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
  • Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!

Here's what you can expect to be doing:

• First line contact for all telephone and email enquiries for People/ER related matters.
• Work in conjunction with the wider People team to provide base level advice and guidance (as requested) to line managers and their direct reports with regards to matters such as appeals/discipline/grievance where appropriate and get involved in note/minute taking as necessary.
• Prioritise and deal with all queries in a timely and courteous manner in line with SLA (Service Level Agreements).
• Build rapport through consistent, confident and open communication style.
• Self-manage the administration function, working in conjunction with ER colleagues to identify and escalate any potential employment issues.
• Accountable for the recording and production of ER casework information, ensuring timeous and accurate information/intelligence is available when required
• Ensure the People System, Cascade, is updated with accurate ER information and casework, ensuring ER data is kept up to date in relevant tracker/ER system.
• Ensuring all manual trackers are up to date with accurate information.
• Give advice in line with internal policies and procedures.
• Process paperwork (Invite/Outcome letters and relevant casework documents) related to family-friendly initiatives, absence management, probationary periods, Disciplinary and Grievance as well as other formal and informal processes.
• Interpret policy and procedures and assist the wider business in any ER specific life cycle tasks whilst adhering to best practice and legislative requirements.
• Compile basic ER reports as and when requested.
• Collate, monitor, update and communicate ER management information accurately and within timescales and SLA's.
• Escalate complex casework to ER Advisors where necessary.

Here's what we would like from you:

• Good working knowledge of Employment Law and ongoing Case Law
• Experience handling a variety of ER cases: absence, performance management, investigations, disciplinaries, grievances, appeals and all types of absence management cases.
• Experience dealing with complex cases, across different levels of seniority.
• An understanding of risk management.
• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Time-management skills.
• Ability to work under pressure.

The Company


In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.


About City



Our Benefits


Pension Scheme

Retail Discounts

Cycle to Work Scheme