Ward Clerk inPortsmouth inPortsmouth PUBLISHED 20 AUG 2024
Band 2: £23,614 per annum
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Do you want to make a difference to our patients and families.
Company DescriptionHere at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System.
Organisations within scope are as follows:
- Hampshire and Isle of Wight Integrated Care Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
- Hampshire Hospitals
NHS Salary Band:
Band 2
Salary:
£23,614 per annum
Work Location:
Queen Alexandra Hospital, Cosham
Hours per week:
Full time, 37.5 hours per week
Contract Type:
Permanent
Closing Date:
2nd September 2024 (Please note: we may interview on receipt of application and the role may close before the closing date)
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We
are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk on our busy Children's Assessment Unit. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
This role will involve working on the ward reception desk, welcoming patients and families, inputting the admission, transfer and discharge of patients, taking and making calls to patients, other Trust staff and external teams, answering queries from and signposting visitors to the unit, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily.
Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently. Our ward clerks currently cover a 7 day week 365 day service, on a shift basis, these hours may be extended to 24 hr cover.
Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.
This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits; including, but not limited to:
- reliable and free Park and Ride service
- access to 24/7 counselling
- discounted wellness centre memberships
- use of a free beach hut
- reduced Car leasing contracts
- flexible working.
Key Responsibilities
- Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients.
- Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy.
- Obtain case notes as required.
- File investigation results.
- Ensure that medical notes and trolley are kept tidy and updated.
- Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property.
- Carry out basic office tasks for the ward i.e., photocopying, general filing, etc.
- Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines.
- Any other duties as agreed with the Line Manager and Ward Manager.
Qualifications
Essential
- GCSE English, Grade C or above
Experience
Essential
- Everyday experience with Microsoft Office and similar databases
Essential
Skills & Knowledge
- Strong customer service skills
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to communicate effectively at all levels
- Work effectively as part of a team and independently when required
- Confidentiality and discretion
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System.
Organisations within scope are as follows:
NHS Salary Band:
Band 2
Salary:
£23,614 per annum
Work Location:
Queen Alexandra Hospital, Cosham
Hours per week:
Full time, 37.5 hours per week
Contract Type:
Permanent
Closing Date:
2nd September 2024 (Please note: we may interview on receipt of application and the role may close before the closing date)
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We
are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk on our busy Children's Assessment Unit. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
This role will involve working on the ward reception desk, welcoming patients and families, inputting the admission, transfer and discharge of patients, taking and making calls to patients, other Trust staff and external teams, answering queries from and signposting visitors to the unit, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily.
Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently. Our ward clerks currently cover a 7 day week 365 day service, on a shift basis, these hours may be extended to 24 hr cover.
Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.
This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits; including, but not limited to:
Key Responsibilities
Qualifications
Essential
Experience
Essential
Essential
Skills & Knowledge
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System.
Organisations within scope are as follows:
- Hampshire and Isle of Wight Integrated Care Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
- Hampshire Hospitals
NHS Salary Band:
Band 2
Salary:
£23,614 per annum
Work Location:
Queen Alexandra Hospital, Cosham
Hours per week:
Full time, 37.5 hours per week
Contract Type:
Permanent
Closing Date:
2nd September 2024 (Please note: we may interview on receipt of application and the role may close before the closing date)
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We
are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk on our busy Children's Assessment Unit. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
This role will involve working on the ward reception desk, welcoming patients and families, inputting the admission, transfer and discharge of patients, taking and making calls to patients, other Trust staff and external teams, answering queries from and signposting visitors to the unit, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily.
Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently. Our ward clerks currently cover a 7 day week 365 day service, on a shift basis, these hours may be extended to 24 hr cover.
Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.
This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits; including, but not limited to:
- reliable and free Park and Ride service
- access to 24/7 counselling
- discounted wellness centre memberships
- use of a free beach hut
- reduced Car leasing contracts
- flexible working.
Key Responsibilities
- Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients.
- Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy.
- Obtain case notes as required.
- File investigation results.
- Ensure that medical notes and trolley are kept tidy and updated.
- Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property.
- Carry out basic office tasks for the ward i.e., photocopying, general filing, etc.
- Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines.
- Any other duties as agreed with the Line Manager and Ward Manager.
Qualifications
Essential
- GCSE English, Grade C or above
Experience
Essential
- Everyday experience with Microsoft Office and similar databases
Essential
Skills & Knowledge
- Strong customer service skills
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to communicate effectively at all levels
- Work effectively as part of a team and independently when required
- Confidentiality and discretion
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
More information related to this job opportunity, from jobsincare:
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Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from Portsmouth Hospitals University NHS Trust
inPortsmouth
50.819801330566406 -1.087980031967163 Portsmouth, England, United Kingdom 
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