Hampton Medical Centre rkZVkpPo
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As described in the main duties.
This job description is designed to reflect duties currently anticipated in this post. These may change in light of a change in the service provided by the partnership, but any such change will be fully discussed with the post holder.
This job description is subject to an annual review.
We are looking for a Full time Senior Coordinator (40 hours a week). You will need to have experience managing a team as well as working in an NHS GP Practice. Be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. And have excellent organisational skills and time management. A caring, empathetic character is essential.
The successful post holder will join our team of senior coordinators to ensure that our busy reception runs efficiently.
Job responsibilities include;
Supporting in all areas of patient complaints
Reception induction and training with other coordinators
Ongoing support to reception staff with the other coordinators.
Supporting rota organising of clinical and non-clinical staff including front desk rota.
Supporting any IT and information governance that is needed.
Work as a team, in ensuring all roles of an administrator are possible such as answering phone calls, scanning etc. To ensure an efficient reception.
Liaison with the practice manager and other senior coordinators
Continually assess and evaluate operational systems, recommending changes and improvements to the practice manager or other coordinators as appropriate.
Provide administrative support to the practice manager as necessary
Administration
Attend staff meetings as needed
Ensure that all records are maintained accurately and efficiently
Ensure correspondence, reports and results, etc., are filed correctly
Patient services
Support and deal with complaints in accordance with practice complaints procedure, referring to the practice manager as appropriate.
Ensure adequate staffing for patient services.
Explain practice arrangements and formal requirements to new patients.
As described in the main duties.
This job description is designed to reflect duties currently anticipated in this post. These may change in light of a change in the service provided by the partnership, but any such change will be fully discussed with the post holder.
This job description is subject to an annual review.
We are looking for a Full time Senior Coordinator (40 hours a week). You will need to have experience managing a team as well as working in an NHS GP Practice. Be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. And have excellent organisational skills and time management. A caring, empathetic character is essential.
The successful post holder will join our team of senior coordinators to ensure that our busy reception runs efficiently.
Job responsibilities include;
Supporting in all areas of patient complaints
Reception induction and training with other coordinators
Ongoing support to reception staff with the other coordinators.
Supporting rota organising of clinical and non-clinical staff including front desk rota.
Supporting any IT and information governance that is needed.
Work as a team, in ensuring all roles of an administrator are possible such as answering phone calls, scanning etc. To ensure an efficient reception.
Liaison with the practice manager and other senior coordinators
Continually assess and evaluate operational systems, recommending changes and improvements to the practice manager or other coordinators as appropriate.
Provide administrative support to the practice manager as necessary
Administration
Attend staff meetings as needed
Ensure that all records are maintained accurately and efficiently
Ensure correspondence, reports and results, etc., are filed correctly
Patient services
Support and deal with complaints in accordance with practice complaints procedure, referring to the practice manager as appropriate.
Ensure adequate staffing for patient services.
Explain practice arrangements and formal requirements to new patients.
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