One Wight Health Ltd rPGCCOOJ
Key responsibilities include managing the appointment system, booking appointments, answering phone calls, and facilitating communication between patients and healthcare providers. The ideal candidate will possess strong organisational and interpersonal skills, be courteous and efficient, and be eager to gain experience in patient services within the healthcare sector. Additional tasks may arise based on workload and staffing needs, contributing to a dynamic support environment for clinical staff and patients alike.
Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice.
Ventnor Medical Practice will remain the employer for this post.
Hours: Full (37.5 hours) and Part-time
Salary: £11.90 per hour, increasing to £12.12 after successful completion of probation
The vacancy will close when sufficient applications have been received.
Ventnor Medical Practice are looking for a Patient Advisor who will work directly for the Practice Service Lead within a broad team of professionals.
Patient Advisors are the first point of contact for our patients. The role will involve optimising the patients journey by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. This role is ideal for somebody seeking development and experience in patient services and the healthcare sector.
To be responsible for undertaking a wide range of Patient Advisor duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
The following are the core responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system.
b. Process personal, telephone and e-requests for appointments.
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
d. Signpost patients to the correct service.
e. Initiating contact with and responding to, requests from patients, team members and external agencies.
f. Photocopy documentation as required.
g. Input data into patients healthcare records as necessary.
h. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
i. Manage all queries as necessary in an efficient and polite manner.
j. Carry out system searches as requested.
k. Maintain a clean, tidy, effective working area at all times.
l. Monitor and maintain the reception area and notice boards.
m. Support all clinical staff with general tasks as requested.
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