What might it look like to work here?
Stand by, we'll show you...
Previous experience in hospitality or a customer service-facing role.
Job Purpose
We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome as Front of House Receptionist.
Within this role, you will be required to provide the highest level of client care and personal service to all associates in the clients' business, which includes visitors, occupiers and internal associates.
This amazing opportunity operates on a temporary contract working Mon-Fri 08:00-17:00, based in Kingswells area, Aberdeen.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
Maintain a friendly but professional environment for both visitors and employees.
Managing all aspects of incoming and outgoing calls; ensuring callers are connected courteously and promptly to the correct individual; Efficient management of messages.
Arrange workstations for new starts/leavers ensuring starter packs of stationary, etc. Providing photographic ID passes to employees ensuring correct access levels are allocated.
Maintenance of floor plans ensuring details are updated regularly in line with new starts, leavers, and organisational changes.
Dealing with all aspects of incoming and outgoing mail to include courier services.
Dealing with all stationary requirements
Effective management of Meeting Rooms.
Assist with weekly Fire Alarm testing, logging all checks carried out.
Invoice receipting where appropriate.
Support management and provide holiday cover when and as required.
Support and participate with Emergency Response Exercises.
Person Specification
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Is self-disciplined and can work independently using initiative
Holds a true passion for high standards of customer service delivery
Previous experience in hospitality or a customer service-facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Consistently well-presented in line with company/client standards
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette.
5 years of verifiable work history