AIRPORT COORDINATOR inHailsham inHailsham PUBLISHED 1 JUN 2024

Candidate Profile


Candidate profile
We are looking for a small number of well-organised, resourceful, confident and reliable Airport Coordinators who, together with the managers in the Transfer Team, will manage the whole transfer operation at an airport terminal/railway station.

Airport Coordinators need to be helpful and welcoming, ensuring the first and last impression of Bede’s Summer School is a positive one, and will provide students with a smooth, safe and efficient transfer service on arrival and departure to/from their summer school.

Arrival and Departure days are very long and the working environment at the airport can be highly pressured, especially on our busiest days when hundreds of students arrive or depart.

There are often delays, last-minute changes to schedules and a variety of issues to resolve in a calm, collaborative and professional manner. The vital task of making sure all our students have a smooth and safe transfer requires resilience, excellent attention to detail, and a positive and hard working attitude. The working day is challenging and can be very tiring, but there is a strong feeling of camaraderie and team-work, and a real sense of achievement in helping us ensure our students have a positive Summer School experience from the moment we welcome them to the UK to the time when they leave our care.

This role is non-residential and Airport Coordinators must live within a 1-hour commute of their designated airport/train station. Applicants must be available to work every Saturday and Sunday from 30/6 - 10/8 and be prepared to work up to 14 hours per day.


Qualifications


No specific qualifications are required for this role.


Experience

• Experience Some experience of working with children is required for this post. Some experience of working in a similar operational role is preferable, but not essential, as full training will be given.
  
  

Compensation



Compensation
£13.50 per hour - Up to 10 hours a day on Saturday and Sunday. Statutory holiday pay (currently 5.6 weeks per year) is paid pro rata with each salary payment. Transport to and from the airport is reimbursed by the Summer School and a food allowance is allocated for each shift.

Working Day


Working Day
Airport Coordinators travel to Gatwick/Heathrow airport or St Pancras – where they will be based for the whole day. During a briefing meeting with one of the Airport and Logistics Manager, Airport Coordinators will receive their daily schedule.

Airport Coordinators make sure our students are safely met on arrival and are handed over to the relevant Bede’s staff member, taxi or coach driver as efficiently as possible. On departure, Airport Coordinators will meet our students at the airport/train station, assist with check-in, and see our students through to the security section.

Airport Coordinators will be the designated Unaccompanied Minor contact for their allocated terminal so must give permission for us to share their passport details with the necessary airlines and carry their passport with them at all times.

Airport Coordinators may spend a significant amount of time with students using an Unaccompanied Minor service until the airline is ready to take over responsibility for them. Airport Coordinators may hand students over to their parent or a pre-arranged representative and must have the ability to represent Bede’s Summer Schools in a positive and professional manner at all times, as you will be dealing with a range of people including students, Bede’s staff members, airport staff, parents and agents.

Airport Coordinators must regularly report on the status of student transfers and provide daily feedback to the Transfer Manager, so that up-to-date information is always available for Head Office. A smart phone will be provided.