Operations Assistant (Part or Full Time) inYork inYork PUBLISHED 30 JUL 2024

Are you a dynamic individual who's not afraid to get involved in all aspects of operations? We're looking for someone willing to dive into whatever needs doing and adapt to various tasks beyond the typical day-to-day responsibilities. This role is essential to our growth, as we need someone eager to understand all areas of our operations and fill a crucial gap in our team.

This is a fantastic opportunity for anyone looking to gain valuable experience and insight into the operational side of the industry. If you're ready to contribute to our exciting growth journey, we want to hear from you!

This is for initially a part time role, however we expect that it will potnatilly increase to full time.

Tasks


Order Management

• Handle order releases, contract drawdowns, and dispatch orders to roasters from the warehouse.
  
  
  

Shipping Coordination

• Organise shipping logistics and manage ad hoc requests efficiently.
  
  
  

Customer Support

• Address general customer inquiries related to the coffees they are buying, ensuring a high level of customer satisfaction.
  
  
  

Process Management

• Ensure all processes are carried out efficiently and accurately.
  
  
  

General Sales Support

• Provide comprehensive support to the sales team, assisting with customer inquiries, preparing sales materials, and handling administrative tasks related to sales activities.
  
  
  

Office Administration

• Perform various office administrative tasks to support the smooth operation of the office.
  
  
  

Requirements

• Organisational Skills: Strong organisational skills and attention to detail.
• Communication Skills: Excellent communication skills for handling customer inquiries and coordinating with the warehouse and other team members.
• Willingness to Learn: No prior experience required, but a willingness to learn and take on new tasks is essential.
  
  
  

Skills and Competencies:

• Motivated: Highly motivated and proactive individuals.
• Organised: Ability to stay organised and manage multiple tasks efficiently.
• Team-Player: Enthusiastic to get involved in all aspects of the business and wherever they are needed most.Process-Oriented: Ability to follow and improve processes.
  
  
  

Benefits

• Growth Opportunities: As a fast-growing company, averaging double growth year over year, there are significant opportunities for career advancement. However, we appreciate that not everyone want's to advance and we're okay with this as well.
• Support for Learning: We support individual growth with contributions to third-party training and courses as well as on-the-job learning.
• Competitive Salary: We offer competitive salaries for all roles.Profit Sharing: Generous profit-sharing structure with end-of-year bonuses.
• Application Submission: Submit your application.
• Initial Screening: First call for screening.
• Interview: In-depth interview and competency check with a 1-hour task.
• Meet the Team: Final round to meet the team.
• Decision: Final decision and offer.