NHS 111 Health Advisor (Chesterfield) inChesterfield inChesterfield PUBLISHED 9 DEC 2023
DHU Healthcare rDE9L2KG
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The health advisor will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care.
- Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards.
- Accurately recording, checking or amending details on the call logging computer system Adastra.
- Signpost patients to the appropriate care using the Directory of Services where appropriate.
- Triage patient calls using the NHS Pathways triage system.
- Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
- Maintain a tidy office/call centre at all times.
- Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
- Adhere to all procedures, protocols and other relevant memorandum as appropriate.
- Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
- Attend training and meetings as and when required to do so by Management.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
- Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
- Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.
Pay Rates:
- £11.67 Basic Rate
- Evening enhancements 30%
- Weekend enhancements 45%
Training
Comprehensive 7 weeks Pathways training course provided plus ongoing development throughout your DHU Career! We offer AM and PM training courses, and you will need to commit to full time training.
Shift Patterns
Full Time - 37.5hrs
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need.
Competitive salary:
Training and daytime shifts: £11.67 per hour Evenings and night shifts: £15.17 per hour Weekend shifts: £16.92 per hour
Generous annual leave entitlement:
Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan:
We take care of your health and wellbeing with health cash plans through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme:
Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
What your typical day looks like:
Serving as the initial contact for the public regarding urgent healthcare concerns.
Assessing patients using NHS Pathways to direct them to the most suitable care.
Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses.
Impactfully contributing to patients well-being.
Offering general comfort and being a source of solace.
To be a successful Health Advisor youll need:
Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.
Excellentlistening and communicationskills, supported by IT and keyboard skills.
A desire to engage with the public at their time of need coupled with a strong telephone manner.
The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour.
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
The health advisor will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care.
- Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards.
- Accurately recording, checking or amending details on the call logging computer system Adastra.
- Signpost patients to the appropriate care using the Directory of Services where appropriate.
- Triage patient calls using the NHS Pathways triage system.
- Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
- Maintain a tidy office/call centre at all times.
- Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
- Adhere to all procedures, protocols and other relevant memorandum as appropriate.
- Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
- Attend training and meetings as and when required to do so by Management.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
- Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
- Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.
Pay Rates:
- £11.67 Basic Rate
- Evening enhancements 30%
- Weekend enhancements 45%
Training
Comprehensive 7 weeks Pathways training course provided plus ongoing development throughout your DHU Career! We offer AM and PM training courses, and you will need to commit to full time training.
Shift Patterns
Full Time - 37.5hrs
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need.
Competitive salary:
Training and daytime shifts: £11.67 per hour Evenings and night shifts: £15.17 per hour Weekend shifts: £16.92 per hour
Generous annual leave entitlement:
Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee benefits:
As part of our team at DHU Healthcare, we believe in rewarding you for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Health Cash Plan:
We take care of your health and wellbeing with health cash plans through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services.
NHS Pension Scheme:
Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
What your typical day looks like:
Serving as the initial contact for the public regarding urgent healthcare concerns.
Assessing patients using NHS Pathways to direct them to the most suitable care.
Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses.
Impactfully contributing to patients well-being.
Offering general comfort and being a source of solace.
To be a successful Health Advisor youll need:
Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.
Excellentlistening and communicationskills, supported by IT and keyboard skills.
A desire to engage with the public at their time of need coupled with a strong telephone manner.
The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour.
At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination.
We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.
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