Senior Account Manager -Pharma inLondon inLondon PUBLISHED 14 SEP 2024

translate plus, an award-winning Top 10 international Language Services Provider, including, Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network’s cross-media production platform, Publicis Production. This brings together production specialists who are experts in: video, digital media, and print, to produce award-winning content for leading global brands.

Recent recognition awards for translate plus include an award for “Great Employers”, and an award for “Women in Business”, more details can be found on our website regarding these two great achievements.

translate plus also promotes numerous employee well-being policies across all our offices, which align with Publicis Groupe guidelines. We offer WFH flexibility to all employees as well as relevant programmes to help promote mental and physical well-being.

translate plus is an equal opportunities employer and welcomes applications from all sections of society and do not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity.

We are seeking an experienced Senior Account Manager to enhance and manage client relationships within the localization industry, with a focus on the pharmaceutical sector. This role is essential for overseeing high-value client accounts, ensuring superior service delivery, and driving strategic growth initiatives. The ideal candidate will have a strong background in localisation, exceptional client management skills, and specific experience in the pharmaceutical industry to effectively address client needs and build long-term partnerships.

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for major clients, managing their localisation projects with a focus on the pharmaceutical sector and ensuring high-quality service.
• Develop and maintain robust relationships with key client stakeholders, understanding their localisation needs and strategic objectives.
• Conduct regular client reviews to assess project performance, gather feedback, and identify opportunities for improvement and growth.
• Lead client meetings and presentations, ensuring clear communication and alignment with client expectations.

Project Oversight and Coordination:

• Oversee the planning, scheduling, and execution of localisation projects, ensuring compliance with client specifications and deadlines.
• Utilise localisation tools and technologies to analyse project requirements (e.g., content volume, languages, file formats) and optimise project workflows.
• Source, negotiate with, and manage a network of localisation professionals, including translators, reviewers, and subject matter experts with pharmaceutical expertise.
• Prepare and review cost estimates in accordance with client agreements and internal procedures, ensuring accuracy and transparency.
• Monitor project budgets and financial performance to ensure projects are delivered within agreed margins.

Strategic Account Management:

• Develop and implement strategies to enhance client engagement, satisfaction, and retention within the pharmaceutical sector.
• Identify and capitalise on opportunities for upselling and cross-selling additional localisation services to existing clients.
• Stay informed about industry trends and client needs in the pharmaceutical sector to offer proactive solutions that drive client success and account growth.

Communication and Collaboration:

• Facilitate effective communication between clients and internal teams, ensuring timely and accurate exchange of project information.
• Collaborate with various departments to align resources and strategies with client requirements and project objectives.
• Manage and address client feedback, implementing corrective actions as necessary to resolve issues and improve service delivery.
  
  

• Minimum of 5 years of experience in account management or project management within the localisation industry, with specific experience in the pharmaceutical sector.
• Proven track record of managing high-profile client accounts with a focus on delivering exceptional service and cultivating client relationships.
• Strong oral and written communication skills in English (at least B2 level); proficiency in additional languages is advantageous.
• Bachelor’s degree or equivalent experience in a relevant field.
• Demonstrated ability to handle complex client interactions and deliver strategic solutions.
• Excellent organisational and multitasking skills, with a keen attention to detail and the ability to work under pressure.
• Familiarity with localisation tools and technologies (e.g., CAT tools, translation management systems) and advanced proficiency in Microsoft Office.

Additional Information:

• The role may require occasional travel to client sites or industry events.
  
  

What we offer:

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  Career development and progression possibilities
  
• High quality trainings (via inhouse and external trainers) and access to thousands of on-line/e-learning courses to develop essential, functional and industry skills (via Publicis Marcel, LinkedIn Learning, etc.)
• 
  Work your world
  – As part of the Publicis Groupe policy, up to 6 weeks of working from a different country
• Café Marcel – Networking opportunities with fellow colleagues in the Publicis Groupe all around the world
• Inhouse subsidised Publicis Groupe restaurant
• Access to subsidised wellness activities (acupuncture, manicures and massages)
• Staff discount at bars and restaurants in the local area around the office
• Staff discount at Westfield shopping centre
• Life assurance and Income protection (disability benefit)
• Paid leave days increase on yearly basis
• Work in an Iconic office complex

We also offer an extensiv