Private Patient & Overseas Visitors Service Manager inHarrogate inHarrogate PUBLISHED
WED 11 SEP 2024
- Please note, the NHS salary scales have recently changed and are expected to come into effect in October. New starters joining the Trust before this time will commence on the old payscales and will move to the new ones once they have been finalised**
HDFT’s private patient service is a rapidly changing environment, currently working on rebuilding a robust service for private patients. The role of the Service Manager has been created for a highly experienced, capable, motivated and process driven individual to join the Private patient and Overseas Visitors team.
As a pivotal member of the team, the Service Manager will work closely with the Associate Director of Performance and senior management team. The post holder will be key in contributing to the strategic direction of the unit. The Service Manager will support Private patient business development, sales and marketing, supporting in all aspects of the operational, administrative and project management of the relevant private patient’s services and teams across outpatients, inpatients and imaging including service delivery, service improvement and programme management across the site.
- To line manage the administrative team within the private patients service covering outpatients, inpatients and working with imaging administration teams including recruitment, retention and performance management across the service.
- Deliver appraisal and mandatory training requirements for all staff within the team
- To ensure that all of the trust’s clinical governance requirements and regulations are understood, consistently applied and adhered to by all subordinate team members and that performance reports are produced to enable divisional compliance.
- To support the Systems Manager ensuring that; all of the trust’s information governance requirements and regulations as well as all PHIN and GDPR requirements are understood, consistently applied and adhered to by all subordinate team members and that performance reports are produced to enable divisional compliance
- To be responsible for financial performance relating to delegated budgets and operational performance of the service and subordinate teams and team members
- To work with the Associate Director of Performance and Senior management team on delivering the financial, service quality, growth and performance targets of the service
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
- Please note, the NHS salary scales have recently changed and are expected to come into effect in October. New starters joining the Trust before this time will commence on the old payscales and will move to the new ones once they have been finalised**
HDFT’s private patient service is a rapidly changing environment, currently working on rebuilding a robust service for private patients. The role of the Service Manager has been created for a highly experienced, capable, motivated and process driven individual to join the Private patient and Overseas Visitors team.
As a pivotal member of the team, the Service Manager will work closely with the Associate Director of Performance and senior management team. The post holder will be key in contributing to the strategic direction of the unit. The Service Manager will support Private patient business development, sales and marketing, supporting in all aspects of the operational, administrative and project management of the relevant private patient’s services and teams across outpatients, inpatients and imaging including service delivery, service improvement and programme management across the site.
- To line manage the administrative team within the private patients service covering outpatients, inpatients and working with imaging administration teams including recruitment, retention and performance management across the service.
- Deliver appraisal and mandatory training requirements for all staff within the team
- To ensure that all of the trust’s clinical governance requirements and regulations are understood, consistently applied and adhered to by all subordinate team members and that performance reports are produced to enable divisional compliance.
- To support the Systems Manager ensuring that; all of the trust’s information governance requirements and regulations as well as all PHIN and GDPR requirements are understood, consistently applied and adhered to by all subordinate team members and that performance reports are produced to enable divisional compliance
- To be responsible for financial performance relating to delegated budgets and operational performance of the service and subordinate teams and team members
- To work with the Associate Director of Performance and Senior management team on delivering the financial, service quality, growth and performance targets of the service
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
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