Administrative Assistant inTorquay inTorquay PUBLISHED 26 JUN 2024

To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive.
To provide typing, administrative and clerical support to ensure an effective and efficient Diabetes and Endocrinology service in line with Standard Operating Procedures.

To ensure that patients are treated with courtesy, dignity and respect.

  • To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
  • To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
  • To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
  • To be honest and learn from mistakes, and help to create a “no-blame” culture where people feel able to share and learn from experiences together
  • To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
  • Acknowledge that you need to continually deliver greater value to customers
  • Be honest about your biggest challenges and create a culture of curiosity and openness
  • Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
  • Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
  • Help to develop and foster a learning environment where feedback is welcomed and valued


About Your New Team And Department


The Diabetes, Endocrinology & Nephrology Department at Torbay Hospital is based in Hengrave House. We work as a close multi-disciplinary team which consists of 6 Consultants, four full-time and two part-time, Specialist Registrars, Diabetic Specialist Nurses, Diabetic Specialist Dietitians and administration staff, and other specialist staff.

We carry out assessment, investigations and treatment of patients with life-long conditions, whilst offering an holistic approach to their care.

For further details / informal visits contact: Name: Catherine Trust Job title: Operational Support Manager Email address: Telephone number:
To provide typing, administrative and clerical support to ensure an effective and efficient Diabetes and Endocrinology service in line with Standard Operating Procedures.

To ensure that patients are treated with courtesy, dignity and respect.

  • To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
  • To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
  • To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
  • To be honest and learn from mistakes, and help to create a “no-blame” culture where people feel able to share and learn from experiences together
  • To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
  • Acknowledge that you need to continually deliver greater value to customers
  • Be honest about your biggest challenges and create a culture of curiosity and openness
  • Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
  • Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
  • Help to develop and foster a learning environment where feedback is welcomed and valued


About Your New Team And Department

The Diabetes, Endocrinology & Nephrology Department at Torbay Hospital is based in Hengrave House. We work as a close multi-disciplinary team which consists of 6 Consultants, four full-time and two part-time, Specialist Registrars, Diabetic Specialist Nurses, Diabetic Specialist Dietitians and administration staff, and other specialist staff.

We carry out assessment, investigations and treatment of patients with life-long conditions, whilst offering an holistic approach to their care.

For further details / informal visits contact: Name: Catherine Trust Job title: Operational Support Manager Email address: Telephone number:


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