Crisis Recovery Worker inYork inYork PUBLISHED 3 JUL 2024

£24,960 with progression to £27,560 per annum, pro rata
You will be part of a small team supporting people in a crisis drop-in centre.
Hours: 8 hours per week - Saturday and Sunday evening. 6pm - 10pm



Salary: £24,960 with progression to £27,560 per annum, pro rata



Based: 30 Clarence Street, York



About Us


Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.

Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to the people who access our services.

This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. The service is open Monday to Friday 6pm - 10pm, Saturday & Sunday 2pm - 10pm and you will be working within MHMs York Haven.


About The Role


You will be part of a small team supporting people in a crisis drop-in centre. We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. Our service provides information, safety planning and signposting for clients, their families, and carers to meet their holistic needs.

You will work closely with mental health primary and secondary care, emergency services, partners agencies.

Please refer to the attached job description for full job details.


About You


You will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting. You will have an awareness of, or lived experience, of supporting people with mental ill health.

You will have previous experience of working within mental health services, and previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers. You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude.

You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks.

For an informal discussion about the post, please contact Jackie Holme, , or Tatum Amaral,

Please refer to the attached job description for full job details.


What We Offer


You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.


In Addition, You Will Receive


  • A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service
  • A 5% contributory pension scheme, with the opportunity to increase contributions.
  • A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.
  • Enhanced family friendly policies, pay and leave.
  • Cycle to work scheme.
  • Discounted gym membership.
  • Healthcare cash plan.
  • A discount platform covering online, high street and supermarket purchases.
  • You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role
  • Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career


Closing date: 16th July 2024



Anticipated interview date: week commencing 22nd July 2024
Hours: 8 hours per week - Saturday and Sunday evening. 6pm - 10pm


Salary: £24,960 with progression to £27,560 per annum, pro rata


Based: 30 Clarence Street, York


About Us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.

Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to the people who access our services.

This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. The service is open Monday to Friday 6pm - 10pm, Saturday & Sunday 2pm - 10pm and you will be working within MHMs York Haven.

About The Role

You will be part of a small team supporting people in a crisis drop-in centre. We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. Our service provides information, safety planning and signposting for clients, their families, and carers to meet their holistic needs.

You will work closely with mental health primary and secondary care, emergency services, partners agencies.

Please refer to the attached job description for full job details.

About You

You will be educated to a minimum NVQ Level 3 (A-level, BTEC National Diploma or QCF Level 3), in Health and Social Care, Mental Health, Psychology, Counselling or related subject, or be willing to complete an appropriate Level 3 qualification within 12 months of starting. You will have an awareness of, or lived experience, of supporting people with mental ill health.

You will have previous experience of working within mental health services, and previous experience within a crisis setting is desirable, with demonstrated skills and abilities to help others identify and overcome barriers. You will have excellent communication and interpersonal skills and be able to demonstrate a proactive and highly motivated attitude.

You will be able to demonstrate an ability to prioritise work and be responsible for administrative tasks.

For an informal discussion about the post, please contact Jackie Holme, , or Tatum Amaral,

Please refer to the attached job description for full job details.

What We Offer

You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.

In Addition, You Will Receive

  • A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service
  • A 5% contributory pension scheme, with the opportunity to increase contributions.
  • A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.
  • Enhanced family friendly policies, pay and leave.
  • Cycle to work scheme.
  • Discounted gym membership.
  • Healthcare cash plan.
  • A discount platform covering online, high street and supermarket purchases.
  • You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role
  • Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career


Closing date: 16th July 2024


Anticipated interview date: week commencing 22nd July 2024


Locations are approximate. Learn more