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Provide basic telephone advice and refer on or sign-post to other sources of support.
Detailed job description and main responsibilitiesDuties include, but are not limited to:
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.
- Develop and provide holistic needs assessments service for cancer patients
- Coordinate access to information and education resources to support people in decision making
- Liaise with CNS's other health professionals and cancer services as appropriate.
- Liaise with patients and other consultants' secretaries.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration or an emergency situation by alerting other members of the team.
- Take an active part in Team Meetings and audits as required.
- Coordinate patient questionnaires.
- Prioritise own workload.
- Provide clinical support to the Cancer Specialist Nurses within a clinic environment. Duties to include, support for patient's and relatives, co-ordination of diagnostic tests and clinical follow-up.
- Participate in the cancer MDT meetings to support the CNS and wider MDT.
Person specification
Qualifications and Education
Essential criteria
- Good General Education with GCSE English and Mathematics
- ECDL or equivalent experience
- NVQ level 3 or willing to work towards this qualification
- Willing to undertake learning and development courses
Desirable criteria
- Communication skills qualification
- Evidence of continued role development
Knowledge and Experience
Essential criteria
- Relevant Health or Social Care experience
- Experience of working with cancer patients
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Understanding of medical terminology
- Understanding of person-centred care
- Understanding of Macmillan Cancer Support and its role across the UK
Desirable criteria
- Experience co-ordinating a patient workload
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Previous experience working within a cancer setting
- Experience of coaching/teaching patients and carers
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.
NO UNSOLICITED ADVERTISING COMPANY APPROACHES
For more information about the Trust take a look at our Application Guide or visit our website www.jobsincare.com/job/jIuIyFUzl You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.
We look forward to hearing from you soon!
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Job description and person specification (PDF, 486.0KB)
- Creating your best application (PDF, 6.1MB)
- What we can offer you (PDF, 6.7MB)
Detailed job description and main responsibilities
Duties include, but are not limited to:
Person specification
Qualifications and Education
Essential criteria
Desirable criteria
Knowledge and Experience
Essential criteria
Desirable criteria
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.
NO UNSOLICITED ADVERTISING COMPANY APPROACHES
For more information about the Trust take a look at our Application Guide or visit our website www.jobsincare.com/job/jIuIyFUzl You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.
We look forward to hearing from you soon!
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Duties include, but are not limited to:
- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
- Be the point of contact for all non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.
- Develop and provide holistic needs assessments service for cancer patients
- Coordinate access to information and education resources to support people in decision making
- Liaise with CNS's other health professionals and cancer services as appropriate.
- Liaise with patients and other consultants' secretaries.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration or an emergency situation by alerting other members of the team.
- Take an active part in Team Meetings and audits as required.
- Coordinate patient questionnaires.
- Prioritise own workload.
- Provide clinical support to the Cancer Specialist Nurses within a clinic environment. Duties to include, support for patient's and relatives, co-ordination of diagnostic tests and clinical follow-up.
- Participate in the cancer MDT meetings to support the CNS and wider MDT.
Person specification
Qualifications and Education
Essential criteria
- Good General Education with GCSE English and Mathematics
- ECDL or equivalent experience
- NVQ level 3 or willing to work towards this qualification
- Willing to undertake learning and development courses
Desirable criteria
- Communication skills qualification
- Evidence of continued role development
Knowledge and Experience
Essential criteria
- Relevant Health or Social Care experience
- Experience of working with cancer patients
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Understanding of medical terminology
- Understanding of person-centred care
- Understanding of Macmillan Cancer Support and its role across the UK
Desirable criteria
- Experience co-ordinating a patient workload
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Previous experience working within a cancer setting
- Experience of coaching/teaching patients and carers
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.
NO UNSOLICITED ADVERTISING COMPANY APPROACHES
For more information about the Trust take a look at our Application Guide or visit our website www.jobsincare.com/job/jIuIyFUzl You can also keep up to date with us on Facebook, Twitter, Linked In and Instagram.
We look forward to hearing from you soon!
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Job description and person specification (PDF, 486.0KB)
- Creating your best application (PDF, 6.1MB)
- What we can offer you (PDF, 6.7MB)
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