Courtfield Private Practice LTD rTLp2uCT
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Booking appointments with patients face to face and via telephone adhering to book on the day slots.
This is a part time position in a successful and growing private GP practice.As a receptionist, you must hold excellent customer care skills, good communication skills and organisation skills. The role will involve bring flexible and having a hands-on approach to general reception duties - providing a warm welcome to every patient, making bookings, dealing with enquiries, complaints, cash handling as well as ad hoc queries.
You will report to the Practice Manager, providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Fax and photocopying as requested
Virtual filing once correspondence/results scanned
Opening and distributing post to Doctors, Practice Manager and Finance Manager
Reception
Dealing with patients coming into the Practice for appointments with Doctors, Osteopath etc.
To deliver the professional greeting of patients and visitors, to the highest standards
Answer phone calls in a professional manner aim to answer calls within 3-6 rings wherever possible
Booking appointments with patients face to face and via telephone adhering to book on the day slots
Ensure all tasks are completed daily
Monitoring of stock levels and ordering of stationary and medical supplies
Chasing of bad debt
Registration of new patients
Taking accurate and relevant telephone messages and passing on to relevant members of the team
Receiving and giving prescriptions from and to patients always checking their name and address and ensuring prescriptions are circulated to available doctor
Process repeat prescription requests in accordance to Practice guidelines
Ensure reception and waiting areas are kept tidy at all times
Deal appropriately with visit requests and emergency calls
Carrying out reception duties as mentioned in the Reception Handbook.
Any other tasks allocated by Finance Manager, Practice Manager or Doctors
Knowledge of private patient membership scheme and chargeable fees
Prioritising whether calls are urgent or routine and wherever possible deal with requests/issues
Ensure building security (windows closed at night, alarm set, fire doors shut etc.)
Responsibility for handing over any unfinished tasks for annual leave cover so all reception staff are kept informed.
Flexible and available to provide last minute cover in absences
Health and Safety
The Post-holder Will Assist In Promoting And Maintaining Their Own And Others Health, Safety And Security As Defined In The Practice Health And Safety Policy To Include
Using personal security systems within the workplace according to Practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality And Diversity
The Post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognized the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and protection of personal and sensitive data.
Personal/Professional Development
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication
The post holder should recognise the importance of effective communication with the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
The Post-holder Will
Contribution to the Implementation of Services:
This is a part time position in a successful and growing private GP practice.
As a receptionist, you must hold excellent customer care skills, good communication skills and organisation skills. The role will involve bring flexible and having a hands-on approach to general reception duties - providing a warm welcome to every patient, making bookings, dealing with enquiries, complaints, cash handling as well as ad hoc queries.
You will report to the Practice Manager, providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Fax and photocopying as requested
Virtual filing once correspondence/results scanned
Opening and distributing post to Doctors, Practice Manager and Finance Manager
Reception
Dealing with patients coming into the Practice for appointments with Doctors, Osteopath etc.
To deliver the professional greeting of patients and visitors, to the highest standards
Answer phone calls in a professional manner aim to answer calls within 3-6 rings wherever possible
Booking appointments with patients face to face and via telephone adhering to book on the day slots
Ensure all tasks are completed daily
Monitoring of stock levels and ordering of stationary and medical supplies
Chasing of bad debt
Registration of new patients
Taking accurate and relevant telephone messages and passing on to relevant members of the team
Receiving and giving prescriptions from and to patients always checking their name and address and ensuring prescriptions are circulated to available doctor
Process repeat prescription requests in accordance to Practice guidelines
Ensure reception and waiting areas are kept tidy at all times
Deal appropriately with visit requests and emergency calls
Carrying out reception duties as mentioned in the Reception Handbook.
Any other tasks allocated by Finance Manager, Practice Manager or Doctors
Knowledge of private patient membership scheme and chargeable fees
Prioritising whether calls are urgent or routine and wherever possible deal with requests/issues
Ensure building security (windows closed at night, alarm set, fire doors shut etc.)
Responsibility for handing over any unfinished tasks for annual leave cover so all reception staff are kept informed.
Flexible and available to provide last minute cover in absences
Health and Safety
The Post-holder Will Assist In Promoting And Maintaining Their Own And Others Health, Safety And Security As Defined In The Practice Health And Safety Policy To Include
Using personal security systems within the workplace according to Practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality And Diversity
The Post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognized the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and protection of personal and sensitive data.
Personal/Professional Development
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication
The post holder should recognise the importance of effective communication with the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
The Post-holder Will
Contribution to the Implementation of Services: 
As a receptionist, you must hold excellent customer care skills, good communication skills and organisation skills. The role will involve bring flexible and having a hands-on approach to general reception duties - providing a warm welcome to every patient, making bookings, dealing with enquiries, complaints, cash handling as well as ad hoc queries.
You will report to the Practice Manager, providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Fax and photocopying as requested
Virtual filing once correspondence/results scanned
Opening and distributing post to Doctors, Practice Manager and Finance Manager
Reception
Dealing with patients coming into the Practice for appointments with Doctors, Osteopath etc.
To deliver the professional greeting of patients and visitors, to the highest standards
Answer phone calls in a professional manner aim to answer calls within 3-6 rings wherever possible
Booking appointments with patients face to face and via telephone adhering to book on the day slots
Ensure all tasks are completed daily
Monitoring of stock levels and ordering of stationary and medical supplies
Chasing of bad debt
Registration of new patients
Taking accurate and relevant telephone messages and passing on to relevant members of the team
Receiving and giving prescriptions from and to patients always checking their name and address and ensuring prescriptions are circulated to available doctor
Process repeat prescription requests in accordance to Practice guidelines
Ensure reception and waiting areas are kept tidy at all times
Deal appropriately with visit requests and emergency calls
Carrying out reception duties as mentioned in the Reception Handbook.
Any other tasks allocated by Finance Manager, Practice Manager or Doctors
Knowledge of private patient membership scheme and chargeable fees
Prioritising whether calls are urgent or routine and wherever possible deal with requests/issues
Ensure building security (windows closed at night, alarm set, fire doors shut etc.)
Responsibility for handing over any unfinished tasks for annual leave cover so all reception staff are kept informed.
Flexible and available to provide last minute cover in absences
Health and Safety
The Post-holder Will Assist In Promoting And Maintaining Their Own And Others Health, Safety And Security As Defined In The Practice Health And Safety Policy To Include
Using personal security systems within the workplace according to Practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality And Diversity
The Post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognized the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and protection of personal and sensitive data.
Personal/Professional Development
The Post-holder Will Participate In Any Training Programme Implemented By The Practice As Part Of This Employment, Such Training To Include
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication
The post holder should recognise the importance of effective communication with the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
The Post-holder Will
Contribution to the Implementation of Services:
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