Patient Access Clerk - Clinical Haematology inChichester inChichester PUBLISHED 19 DEC 2023

• To support the Patient Access Manager in the provision of an effective and efficient patient access service for clinical haematology services that includes working in all reception areas and appointments offices.
• To be responsible for managing the booking of patients from referral to outpatient attendance and to discharge from clinic or from treatment, working in collaboration with medical, nursing, paramedical, management and administrative staff across University Hospitals Sussex sites.
• To analyse and validate Patient Targeting Lists (PTL), patient outcome data and cancer waiting time and 18-week validation reports and report issues to the Patient Access Manager
• To work as a member of a team in providing a flexible, efficient and high quality administration service for patients attending the hospital and to assist medical staff, allied healthcare professionals and nurses in the management of oncology, haematology and radiotherapy.
• To recommend changes to policies and procedures in order to provide an optimum patient access service.

We require a highly motivated, flexible and enthusiastic individual with excellent customer service skills to join our administration team working in a friendly, positive and supportive environment within the Cancer Directorate. The available post will be based at the Fernhurst Centre in St Richards Hospital, Chichester.

Patient Access Clerk, Band 3:

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  Part Time Monday - Friday, 25 hours per week
  

You will be working within an established administration team supporting the clinical and nursing team within Haematology services. You will have administrative experience, a good general level of education and be computer literate. You will have experience of working with the general public and will have a good telephone manner. You must be able to work well both within a team and unsupervised, with good communication and organisational skills and the ability to work effectively under pressure.

You will work in close collaboration with Consultants, Clinicians, radiographers, nursing staff and the operational management team to facilitate the management of the outpatient waiting lists and recording of activity for the service. Working closely with the Patient Access Manager for Haematology, you will ensure compliance with the Trust Patient Access Policy and 18-week referral to treatment and cancer waiting time targets.

To support the Patient Access Manager in the provision of an effective and efficient patient access service for haematology services that includes working in all reception areas and appointments offices.

To be responsible for managing the booking of patients from referral to outpatient attendance and to discharge from clinic or from treatment, working in collaboration with medical, nursing, paramedical, management and administrative staff across University Hospitals Sussex sites.

To analyse and validate Patient Targeting Lists (PTL), patient outcome data and cancer waiting time and 18-week validation reports and report issues to the Patient Access Manager.

To work as a member of a team in providing a flexible, efficient and high quality administration service for patients attending the hospital and to assist medical staff, allied healthcare professionals and nurses in the management of oncology, haematology and radiotherapy.

To recommend changes to policies and procedures in order to provide an optimum patient access service.