Marketing Assistant inCardiff inCardiff PUBLISHED 6 JUL 2024

IKEA Cardiff have a fantastic opportunity for a Loyalty Specialist on a 24 hours weekly, permanent contract. This is an exciting opportunity, and you'll be joining a great team!

You will be able to multitask in a fast-paced environment, focusing on maintaining and enhancing IKEA brand's relationship with our customers. Attract more visitors to the IKEA meeting point, create moments for a fun day out, convert visitors into customers and take the lead in our Loyalty program, including community collaborations such as such as approaching the neighbourhood for events & charity donations.

Expected start date: 27th July 2024
Interviews will be between: 8th - 18th July

WHAT WE OFFER
• Salary will begin at £15,847 and will be based on skills & competencies.
• 24 weekly, working 4 days over 7, which includes working 3 weekends out of 4.
• Working hours are between 8am - 8pm,
• We operate 7 days a week to meet the customer needs.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• Excellent holiday entitlement that increases with service
• Subsidised co-worker meals on shifts
• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking

WHO YOU ARE
You are passionate about delivering the IKEA experience through multiple channels to create value for the many people and inspire a home furnishing movement. You will be a spokesperson for loyalty within the store and be committed to promoting and driving the local plan to recruit, retain and activate IKEA FAMILY Members. To do this, you will use your solid understanding of customer clubs and loyalty programmes, and your existing knowledge of the IKEA Concept and Brand.

You will have:
• At least one years experience working in IKEA
• Experience of working within the commercial function.
• Knowledge of customer loyalty clubs and programmes.
• Experience of setting and implementing action plans, setting budgets and following up on goals.
• A self-reliant mindset with a proven ability to work as part of a team as well as independently with the ability to communicate confidently and clearly & able to influence peers & management team to make a difference in positively influencing the business result.
• The ability to gain insights in customer needs through observing and performing data analysis and converting it to viable customer engagement opportunities.

WHAT YOU’LL BE DOING DAY-TO-DAY
• As the Store Loyalty Specialist, your role will focus on being the spokesperson for loyalty within the store. You will promote and drive the local plan to recruit, retain, and activate IKEA FAMILY members, with the ultimate goal of building strong, long-term relationships with the many people.

• Working together with the Store Commercial Activity Manager you will ensure IKEA FAMILY and IKEA Business networks are integrated into the local commercial calendar. You will take actions to improve co-worker knowledge and competence in the IKEA FAMILY programme, so they understand the impact loyalty programme membership has on long-term growth in an omnichannel environment.

• You will collaborate with key store stakeholders to ensure we drive recruitment and activation of IKEA FAMILY members to join, and existing members to visit more often. Be responsible for collating and sharing loyalty data and KPIs within the Store Commercial Teams and key stakeholders across the store to enable the store to act on locally relevant loyalty opportunities. Contribute to the People Planet Positive agenda by engaging with IKEA FAMILY members about sustainability through events.

• You will be responsible for planning, coordinating and promoting customer events in the store through IKEA FAMILY to drive visitation, customer and loyalty engagement. Ensure retail foundation is in place for IKEA FAMILY, including store thread, visibility of benefits, pricing, stock locations and accurate forecasting; working closely with the store Commercial Team to make it happen. You will be responsible for keeping local communication channels up to date to meet the needs of the customers.

• Be responsible for allocating and coordinating local community budget to support unit neighbourhood engagement plans, including local PR, local causes and annual Live Lagom initiatives.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step: Please attach an updated CV with your application so we can get to know you better.
Second step: If successful, you will be invited to an interview with one of our hiring managers.
Third step: If successful you will then be invited to a grandparent follow up interview with one of our store managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email and I will be happy to help!