Divisional Health and Safety Manager inBirmingham inBirmingham PUBLISHED 8 APR 2024
City Facilities Management rN0rV3j
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The primary purpose of this role is to ensure the delivery of technical repairs and PPM's.
The VacancyJob Purpose
This Area Site Technician Supervisor will lead the technical team in the delivery of PPM and Reactive maintenance services. This role will require you to supervise your technicians and clients, ensuring good working relationships are maintained and built upon.
You will be the first line in all maintenance issues throughout your allocated sites. You may be required to request specialist attendance following initial call out.
The primary purpose of this role is to ensure the delivery of technical repairs and PPM's. You will ensure that all technical and compliance paperwork is accurate, completed and up to date at all times. In addition, you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities
Safety
- Comply with the company Health and Safety Policy at all times.
- Complete all mandatory online training and Evolve modules.
- Ensure that compliance documentation is completed and up to date at all times
- Conduct emergency lighting tests and support associated repairs within scope where required
- To ensure company policies and practises are followed and delivered consistently.
- To recruit, support, coach, motivate to ensure people performance is optimised.
- Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all City communications and ways of working.
- Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments.
- Support the Area Maintenance Manager on all technical, people and FM process issues.
- Provide cover for the Area Maintenance Manager during times of absence, holidays and meetings, if requested.
- Ensure Technician's overtime sheets and expenses are completed accurately and approved on time.
Prioritise maintenance and repair work to achieve agreed timescales and response times.
Service
- Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately and returned with certification
- Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and to ensure repairs are carried out as and where necessary.
- Ensure that all sites within the Area are covered on a 24/7 basis to deliver both reactive and planned maintenance.
- Identify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement.
- Advise the on-site customer (management) of any repair and maintenance issues that are likely to affect the smooth running of the site.
- Carry out surveys and complete reports as required by City management.
- Carry out minor alterations and installations within the individual's technical competence in accordance with current specifications.
- Complete general repairs and maintenance to customer sites as designated by City management.
- Represent the company in a professional manner at all times and develop a good working relationship with City and customer employees
- Work with company and customer employees to ensure laid-down standards of quality are maintained at all times
- Monitor and update the Mercury system including live job updates and resource availability as required
- Follow and support the purchase order process.
- Ensure that all costs are agreed, validated and approved as required
- Comply with any other reasonable request or instruction from the City management team
- You will be part of a 1 in 4 standby on-call rota.
This role is responsible for logging material spending and purchasing and supporting the Line Manager to ensure best value from 3rd party contractors
People Responsibility
- The Area Site Technician Supervisor is responsible for the direct line management of the Area Site Technicians and Area Maintenance Technicians including but not limited to the recruitment & induction of colleagues within their team.
- Training & Development, of ASTs and AMTs up to and supporting evidence for appraisals in line with company process.
- Carry out reviews of any legal training requirements to ensure compliance across the estate.
- Ensure all direct reports are validated and delivering all aspects of their role.
- Ensure Technician training is up to date and compliant within defined standards.
- To supervise the team's conduct and capability and supporting in the disciplinary procedure in accordance with the company D&G Policy as required.
- Supervise any absence within the team fairly and consistently ensuring an RTW interview is conducted after each period of absence.
- Educated to GCSE / Standard Grade level as a minimum, NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance.
- City and Guilds 2382 17th Edition or 18th edition(new).
- 3 phase electrics and its applications
- Ability to maintain and repair a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers and microwaves
- Quality of repairs and maintenance
- Speed and efficiency of work
- Response to service call requests within agreed response times
- Achievement of PPM schedule within agreed timescales
- Maintenance of the Health and Safety policy
- Client and City colleague relationships and feedback
- Safety - we keep our people and customers safe every day
- Do the right thing and work in the City way, the safe way
- Keep our people and customers safe everyday
- People - we put our people first, treat each other with respect and work as a team
- Consistently give and receive feedback, be willing to challenge
- Be constructive and supportive to help coach and build successful teams
- Be clear, concise, timely and accurate in communication
- Treats others with respect and embraces cultural differences
- Celebrates success instilling confidence in others
- Excellence - we make a difference and go the extra mile
- Instils confidence in team to make decisions for themselves, ensuring clear accountability form themselves and their team
- Judges situations, considers how they can deliver excellence
- Takes accountability for their own tasks
- Service - we're passionate about delivering exceptional customer service
- Ensure efficiency and right time approach
- Seeks, gives and values regular feedback from the customer
- Considers impact on ALL customers in decision making
- Delivers exceptional customer service
- Integrity - we always act with integrity, honesty, openness and trust
- Transparency with all costs, spending only on activities that will add value to our customers
- Trust each other to do things right the first time
- Ask yourself is it right for us and our customer
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
Pension Scheme
Retail Discounts
Cycle to Work Scheme
The Vacancy
Job Purpose
This Area Site Technician Supervisor will lead the technical team in the delivery of PPM and Reactive maintenance services. This role will require you to supervise your technicians and clients, ensuring good working relationships are maintained and built upon.
You will be the first line in all maintenance issues throughout your allocated sites. You may be required to request specialist attendance following initial call out.
The primary purpose of this role is to ensure the delivery of technical repairs and PPM's. You will ensure that all technical and compliance paperwork is accurate, completed and up to date at all times. In addition, you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities
Safety
Prioritise maintenance and repair work to achieve agreed timescales and response times.
Service
This role is responsible for logging material spending and purchasing and supporting the Line Manager to ensure best value from 3rd party contractors
People Responsibility
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
Pension Scheme
Retail Discounts
Cycle to Work Scheme
Job Purpose
This Area Site Technician Supervisor will lead the technical team in the delivery of PPM and Reactive maintenance services. This role will require you to supervise your technicians and clients, ensuring good working relationships are maintained and built upon.
You will be the first line in all maintenance issues throughout your allocated sites. You may be required to request specialist attendance following initial call out.
The primary purpose of this role is to ensure the delivery of technical repairs and PPM's. You will ensure that all technical and compliance paperwork is accurate, completed and up to date at all times. In addition, you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities
Safety
- Comply with the company Health and Safety Policy at all times.
- Complete all mandatory online training and Evolve modules.
- Ensure that compliance documentation is completed and up to date at all times
- Conduct emergency lighting tests and support associated repairs within scope where required
- To ensure company policies and practises are followed and delivered consistently.
- To recruit, support, coach, motivate to ensure people performance is optimised.
- Attend / hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all City communications and ways of working.
- Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments.
- Support the Area Maintenance Manager on all technical, people and FM process issues.
- Provide cover for the Area Maintenance Manager during times of absence, holidays and meetings, if requested.
- Ensure Technician's overtime sheets and expenses are completed accurately and approved on time.
Prioritise maintenance and repair work to achieve agreed timescales and response times.
Service
- Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately and returned with certification
- Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and to ensure repairs are carried out as and where necessary.
- Ensure that all sites within the Area are covered on a 24/7 basis to deliver both reactive and planned maintenance.
- Identify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement.
- Advise the on-site customer (management) of any repair and maintenance issues that are likely to affect the smooth running of the site.
- Carry out surveys and complete reports as required by City management.
- Carry out minor alterations and installations within the individual's technical competence in accordance with current specifications.
- Complete general repairs and maintenance to customer sites as designated by City management.
- Represent the company in a professional manner at all times and develop a good working relationship with City and customer employees
- Work with company and customer employees to ensure laid-down standards of quality are maintained at all times
- Monitor and update the Mercury system including live job updates and resource availability as required
- Follow and support the purchase order process.
- Ensure that all costs are agreed, validated and approved as required
- Comply with any other reasonable request or instruction from the City management team
- You will be part of a 1 in 4 standby on-call rota.
This role is responsible for logging material spending and purchasing and supporting the Line Manager to ensure best value from 3rd party contractors
People Responsibility
- The Area Site Technician Supervisor is responsible for the direct line management of the Area Site Technicians and Area Maintenance Technicians including but not limited to the recruitment & induction of colleagues within their team.
- Training & Development, of ASTs and AMTs up to and supporting evidence for appraisals in line with company process.
- Carry out reviews of any legal training requirements to ensure compliance across the estate.
- Ensure all direct reports are validated and delivering all aspects of their role.
- Ensure Technician training is up to date and compliant within defined standards.
- To supervise the team's conduct and capability and supporting in the disciplinary procedure in accordance with the company D&G Policy as required.
- Supervise any absence within the team fairly and consistently ensuring an RTW interview is conducted after each period of absence.
- Educated to GCSE / Standard Grade level as a minimum, NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance.
- City and Guilds 2382 17th Edition or 18th edition(new).
- 3 phase electrics and its applications
- Ability to maintain and repair a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers and microwaves
- Quality of repairs and maintenance
- Speed and efficiency of work
- Response to service call requests within agreed response times
- Achievement of PPM schedule within agreed timescales
- Maintenance of the Health and Safety policy
- Client and City colleague relationships and feedback
- Safety - we keep our people and customers safe every day
- Do the right thing and work in the City way, the safe way
- Keep our people and customers safe everyday
- People - we put our people first, treat each other with respect and work as a team
- Consistently give and receive feedback, be willing to challenge
- Be constructive and supportive to help coach and build successful teams
- Be clear, concise, timely and accurate in communication
- Treats others with respect and embraces cultural differences
- Celebrates success instilling confidence in others
- Excellence - we make a difference and go the extra mile
- Instils confidence in team to make decisions for themselves, ensuring clear accountability form themselves and their team
- Judges situations, considers how they can deliver excellence
- Takes accountability for their own tasks
- Service - we're passionate about delivering exceptional customer service
- Ensure efficiency and right time approach
- Seeks, gives and values regular feedback from the customer
- Considers impact on ALL customers in decision making
- Delivers exceptional customer service
- Integrity - we always act with integrity, honesty, openness and trust
- Transparency with all costs, spending only on activities that will add value to our customers
- Trust each other to do things right the first time
- Ask yourself is it right for us and our customer
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
Pension Scheme
Retail Discounts
Cycle to Work Scheme
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52.4822998046875 -1.8900099992752075 Birmingham, United Kingdom 
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