Outpatient Receptionist inEastbourne inEastbourne PUBLISHED
THU 20 JUN 2024
East Sussex Healthcare NHS Trust rNoH1zT
An opportunity has arisen for a part time Receptionist to be based at Eastbourne Hospital.
You will be part of a team of Receptionists responsible for welcoming outpatients to the hospital, recording all attendance information and making follow ups where appropriate in line with the Referral to Treatment: Access and Management Policy and Organisation Objectives.
You will need to deal with challenges, perform under pressure and be able to prioritise work, computer literate & flexible. Good customer Service is essential.
The hours of service are Monday, Tuesday, Thursday Friday 8.30am - 5pm & Friday 08.00-5.00pm
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
For further details / informal visits contact: Name: Raechell Croft Job title: Outpatient Reception Manager Email address: Telephone number:
ext 771766.
You will be part of a team of Receptionists responsible for welcoming outpatients to the hospital, recording all attendance information and making follow ups where appropriate in line with the Referral to Treatment: Access and Management Policy and Organisation Objectives.
You will need to deal with challenges, perform under pressure and be able to prioritise work, computer literate & flexible. Good customer Service is essential.
The hours of service are Monday, Tuesday, Thursday Friday 8.30am - 5pm & Friday 08.00-5.00pm
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
For further details / informal visits contact: Name: Raechell Croft Job title: Outpatient Reception Manager Email address: Telephone number:
ext 771766.
An opportunity has arisen for a part time Receptionist to be based at Eastbourne Hospital.
You will be part of a team of Receptionists responsible for welcoming outpatients to the hospital, recording all attendance information and making follow ups where appropriate in line with the Referral to Treatment: Access and Management Policy and Organisation Objectives.
You will need to deal with challenges, perform under pressure and be able to prioritise work, computer literate & flexible. Good customer Service is essential.
The hours of service are Monday, Tuesday, Thursday Friday 8.30am - 5pm & Friday 08.00-5.00pm
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
For further details / informal visits contact: Name: Raechell Croft Job title: Outpatient Reception Manager Email address: Telephone number:
ext 771766.
You will be part of a team of Receptionists responsible for welcoming outpatients to the hospital, recording all attendance information and making follow ups where appropriate in line with the Referral to Treatment: Access and Management Policy and Organisation Objectives.
You will need to deal with challenges, perform under pressure and be able to prioritise work, computer literate & flexible. Good customer Service is essential.
The hours of service are Monday, Tuesday, Thursday Friday 8.30am - 5pm & Friday 08.00-5.00pm
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
For further details / informal visits contact: Name: Raechell Croft Job title: Outpatient Reception Manager Email address: Telephone number:
ext 771766.
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Useful skills for an Outpatient Receptionist:
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Working as an Outpatient Receptionist in the UK requires a combination of interpersonal, administrative, and technical skills. Here are some essential skills you should consider developing:
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with patients, healthcare professionals, and colleagues.
2. Customer Service: Ability to provide excellent service, handle inquiries, and address patient concerns politely and professionally.
3. Empathy and Compassion: Sensitivity to patients' needs and feelings, especially in a healthcare setting.
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and maintain accurate records.
2. Attention to Detail: Ensuring that patient information and appointments are recorded accurately.
3. Time Management: Efficiently managing time during busy periods to ensure smooth operation of the reception area.
Technical Skills:
1. Computer Literacy: Proficiency in using computer systems and software, including electronic health records (EHR), appointment scheduling systems, and Microsoft Office Suite.
2. Data Entry Skills: Ability to input and manage patient information accurately.
3. Basic Financial Management: Handling payments, processing invoices, and understanding billing procedures.
Knowledge and Compliance:
1. Understanding of Healthcare Regulations: Familiarity with confidentiality laws (e.g., GDPR) and other regulations related to patient information.
2. Knowledge of Medical Terminology: Basic understanding of medical terms and procedures can be beneficial for effective communication with clinical staff.
Personal Attributes:
1. Professionalism: Displaying a professional demeanor when interacting with patients and colleagues.
2. Adaptability: Being flexible and able to adapt to changing circumstances and workloads in a dynamic environment.
3. Problem-Solving Skills: Ability to address issues as they arise and find effective solutions.
Additional Considerations:
- Experience in a Healthcare Setting: Previous experience in a medical or clinical environment can be an advantage.
- Qualification or Training: While specific qualifications may not be mandatory, courses in customer service, administration, or healthcare can enhance your employability.
More from East Sussex Healthcare NHS Trust
inEastbourne
50.76800155639648 0.29047200083732605 Eastbourne, England, United Kingdom 
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