Urgent Care/ Single Point of Access (SPA) Nurse inBirmingham inBirmingham PUBLISHED 1 AUG 2024

The clinical role is based within Urgent Care/SPA supporting the clinical triage of new patient referrals and messages under the supervision of the Clinical Team Lead. The post-holder will be accountable for the delivery of high quality care to patients within their own homes and or other community settings, preventing avoidable hospital admissions. Working with other members of the wider team to provide high quality care and to promote health/well being and independence for patients on the team caseload. As part of this role rotation to the Early Intervention Care Teams across the city will take place every 4-6 months.

The post holder will not have any direct management responsibility; they will however provide education and supervision to student nurses or registered nurses involving training in regards to triaging and dealing with messages via phone.

• Work in accordance with the NMC Code of Professional Conduct, scope of Professional Practice, Trust Policies and practice in an evidence based manner.
• In conjunction and under the supervision with the caseload holder, take responsibility for the assessment, planning, implementation and evaluation of allocated patients needs.
• Identify risks through the assessment process documenting and initiating appropriate action, reporting as appropriate to the caseload holder.
• To act as an autonomous practitioner providing comprehensive telephone triage and clinical assessment service to GP/patients/carer resulting in a safe and appropriate clinical decision. Given the complexity of patients being referred through the SPA, there will be barriers to understanding, the post-holder will also deal with very emotive and sensitive situations in regards to patient care.
• Work in a manner that ensures patients and carers as well as colleagues are treated appropriately taking into account equality and diversity.
• Work in partnership with GP’s, Health and social care and other agencies, both voluntary and statutory following patient pathways to provide comprehensive packages of care.
• Recognise deterioration in patient’s condition advising caseload holder of any circumstances which give cause for concern.
• To maintain accurate records of all clinical consultations and ensure that the NMC Code of Conduct is adhered to.
  
  

IMPORTANT

• Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address
  
  

Be Part of Our Team...


Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

For further details / informal visits contact: Name: Michelle Price Job title: Service Clinical Manager for ICG Email address: Telephone number: