Skip Booking Coordinator / Customer Care Rep inManchester inManchester PUBLISHED 10 MAY 2024

About the Role




Who Are We?


At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.


Now let us tell you about the role:



Key Tasks and Responsibilities

• On the job training- Skip service teams
• Responsible for taking inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day.
• You will have a clear, concise, and professional telephone manner.
• Ability to engage and build strong rapport with customers.
• Ability to provide written and verbal quotations for potential orders.
• Processing online orders including those received by email, this could be up to 300 emails per day coming into the inbox
• Accuracy is paramount and a detailed approach is essential
• Occasionally be the initial point of contact for complaints/ dissatisfaction.
• Confidence to make outbound calls to customers with adjustments or rescheduled work.
• Work closely with Traffic Planners & Operations Team to ensue service delivery.
• Ability to work as a team, prioritising by way of work flow
• All aspects of office administration
• Ability to work in a faced paced, ever changing environment
• Everyday is different in our team, the variety of work changed everyday, so you need to be able to adapt to the environment and change to the work flow within the department
• Immediate start available, Other call centre experience would be

Candidate requirements

• A confident and professional telephone manner
• Excellent communication skills, both verbal and written
• Enthusiastic and hardworking
• The ability to work on one's own initiative.


The bigger group: Beauparc


Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.

Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.



About Us



At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas andcontributions matter as we work together to redefine waste management practices and shape a greener world.

As industry leaders, we offer exciting career opportunities in waste collection, recycling, and sustainability. Engage in cutting-edge projects, leverage advanced technologies, and embrace sustainable solutions that prioritise the circular economy.

Your professional growth and development are important to us. We provide comprehensive training programs, mentorship opportunities, and ongoing support to empower you to thrive in your career and make a significant difference.

Join our dedicated team, where teamwork and shared values are at the core of our success. Together, we'll create a more sustainable future, one where waste becomes a resource and environmental impact is minimised.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.